On-Call Customer Service Advisor — 24/7 (Abingdon)

Randstad Delivery; Vale of White Horse; On-site; GBP 22,000 - 27,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor based in Abingdon. In this role, you will handle emergency call services, manage customer enquiries, and ensure high-quality service in a fast-paced environment. The ideal candidate has strong communication skills and the ability to manage multiple tasks effectively. Previous experience in customer service is preferred. This position offers a contract role with a competitive salary of up to £27,000 per annum.

Qualifications

• Previous experience in a customer service or contact centre environment preferred.
• Confident using technology and customer service systems.
• Genuine passion for helping people and solving problems.

Responsibilities

• Manage emergency call out and Chemist on Call services.
• Respond to customer enquiries from various channels in a timely manner.
• Process customer orders, track shipments, and manage returns.

Skills

Strong communication skills

Problem-solving

Ability to stay calm under pressure

Customer service orientation

Familiarity with Microsoft applications

Education

Educated to degree level or equivalent work experience

Tools

Salesforce

Sage

Job description

A recruitment agency is seeking a Customer Service Advisor based in Abingdon. In this role, you will handle emergency call services, manage customer enquiries, and ensure high-quality service in a fast-paced environment. The ideal candidate has strong communication skills and the ability to manage multiple tasks effectively. Previous experience in customer service is preferred. This position offers a contract role with a competitive salary of up to £27,000 per annum.