On Board Host

SSP Food Travel Experts; Newcastle upon Tyne; On-site; GBP 10,000 - 40,000; Full time

Job summary

A catering service provider in Newcastle upon Tyne is seeking a motivated On Board Host to join their team. The role involves providing excellent customer service on TransPennine Express trains, managing stock, and assisting passengers. Permanent full-time position with rotational shifts and competitive pay. Ideal candidates are customer-driven and flexible in their work approach.

Benefits

Discounted Meal while on shifts

Employee Discounts

Friends and Family Discount App

Health & Wellbeing Support

Qualifications

• Motivated individual with a passion for customer service.
• Ability to work in a fast-paced environment and manage stock efficiently.
• Must be flexible with rotational shifts and possess good communication skills.

Responsibilities

• Provide 'at seat trolley service' on TPE trains.
• Travel on assigned trains and assist passengers.
• Accurately account for stock and transactions.
• Engage with passengers and provide service-related information.

Skills

Outstanding customer service

Sales achievement

Stock management

Hygiene and safety adherence

Job description

Join Rail Gourmet - Catered to You and Your Career!

Rail Gourmet UK is seeking a motivated individual to join our team as On Board Host for TransPennine Express (TPE) at Newcastle Central Station.

Hours: Permanent Full Time 40 hours
Shifts: Rotational Shifts between 5 AM to 10 PM, including some weekends
Pay Rate: £13.20 per hour plus commission

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

Full training will be provided.

AS AN ON BOARD HOST YOU’LL:

• Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
• Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
• You can claim upto 50 rover tickets for TPE network rail for family & friends.

WHY JOIN AS AN ON BOARD HOST?

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.

Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as On Board Host.

SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.