On Board Host

SSP Food Travel Experts; Manchester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading catering provider is seeking an On-Board Host at Manchester Station. The role involves providing an at-seat trolley service on trains, ensuring excellent customer service and managing transactions. Candidates need to be at least 18 years of age and have experience in customer-facing roles. The position offers competitive pay, training, and various employee discounts and benefits.

Benefits

Discounted Meal while on shifts

Employee Discounts

Referral Rewards

Holiday Allowance: 28 days pro rata

Qualifications

• At least 2 years of experience in a customer-facing role within retail, leisure, or hospitality.
• Applicants must be 18 years of age or over for certain tasks.

Responsibilities

• Provide at-seat trolley service on trains ensuring outstanding customer service.
• Manage stock and handle transactions while meeting sales targets.
• Engage with passengers and provide information on services.

Skills

Customer Service

Adaptability

Transaction Management

Job description

On-Board Host for TransPennine Express (TPE) at Manchester Station.

Pay Rate: £13.20 per hour plus commission.
Hours: Part Time (20 hours)
Shifts: Rotational shifts between 6am and 9pm. Weekends only

• Due to some responsibilities within the Onboard Host role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
• Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

Ideally you will have at least 2 years working experience gained in a Customer Facing role within the Retail Leisure & Hospitality Industry.

Full Training will be provided.

AS AN ON BOARD HOST YOU’LL:

• Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
• Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
• You can claim upto 50 rover tickets for TPE network rail for family & friends.

WHY JOIN AS ON BOARD HOST?

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• Referral Rewards: Get rewarded with £400 for successful referrals.
• Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
• Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.

Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as On Board Host.

Rail Gourmet is proud to be an equal opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.