On Board Host

SSP UK & Ireland; Carlisle; On-site; GBP 10,000 - 40,000; Full time

Job summary

A premier catering provider is seeking an On Board Host in Carlisle for TransPennine Express. This full-time, permanent role involves providing exemplary customer service on trains, ensuring passenger satisfaction, and managing stock. Applicants should be adaptable and at least 18 years old. Join an award-winning team with great training opportunities and various employee discounts.

Benefits

Discounted Meal during shifts

Employee Discounts

Health & Wellbeing Support

28 days holiday pro-rata

Travel and Leisure Pass after probation

Qualifications

• Must be 18 years or older due to certain responsibilities.
• Ability to work in a dynamic and fast-paced environment.

Responsibilities

• Provide 'at seat trolley service' on TPE trains.
• Travel on assigned trains and assist passengers.
• Account for stock and transactions, and ensure compliance with hygiene standards.
• Engage with passengers and provide information about services.

Skills

Outstanding customer service

Adaptability

Job description

Rail Gourmet is seeking a motivated individual to join our team as On Board Host for TransPennine Express (TPE) at Carlisle.

Hours

Full Time Permanent (40 hours/week)

Shifts

Rotational shifts between 5am and midnight, including some weekends.

Pay Rate

£13.20 per hour plus commission.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

No experience required; full training will be provided.

As An On Board Host You’ll

• Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
• Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
• You can claim up to 50 rover tickets for the TPE network rail for family & friends.

Requirements For On Board Host

• Due to some responsibilities within the Onboard Host role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
• Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.

WHY JOIN US?

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• Referral Rewards: Get rewarded with £400 for successful referrals.
• Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
• Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.

Feel like you could belong at RG? Apply now and embark on the best part of your journey.

Rail Gourmet is proud to be an equal opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.