Omnichannel Sales Lead: Fashion & Customer Experience

NEW LOOK; Wolverhampton; On-site; GBP 22,000 - 26,000; Full time

Job summary

New Look in Wolverhampton is seeking a motivated Supervisor to lead a team and deliver an exceptional Omnichannel shopping experience for customers, whether in-store or online. You will embody our brand values and ensure the highest standards of service.

You will coach and develop colleagues, drive KPI performance, and champion visual standards and store presentation to reflect local market needs, while fostering a positive, inclusive team culture.

Qualifications

• Customer service excellence and relationship building.
• Ability to lead and develop teams to meet targets.
• Experience across in-store and online shopping journeys (Omnichannel).
• Strong communication and coaching skills.

Responsibilities

• Develop the team to deliver a seamless Omnichannel Customer journey in-store and online.
• Coach and develop the team on YATD techniques with constructive feedback.
• Drive visual merchandising and in-store presentation aligned to local market.

Skills

Customer service

Leadership

Team development

Omnichannel

Communication

Job description

New Look in Wolverhampton is seeking a motivated Supervisor to lead a team and deliver an exceptional Omnichannel shopping experience for customers, whether in-store or online. You will embody our brand values and ensure the highest standards of service.

You will coach and develop colleagues, drive KPI performance, and champion visual standards and store presentation to reflect local market needs, while fostering a positive, inclusive team culture.