Omnichannel Fashion Advisor

NEW LOOK; South Shields; On-site; GBP 19,000 - 23,000; Full time

Job summary

NEW LOOK is seeking a Sales Advisor to work with the management team to deliver an omnichannel shopping experience and the highest level of service. You will embody our brand values and inspire customers to look and feel great in the latest fashion, in-store and online.

You will support in-store standards, collaborate with the team, and be an ambassador for the store at Your Voice meetings. The role emphasizes customer focus, teamwork, and adherence to health and safety policies.

Qualifications

• You're confident with people and passionate about talking to our customers.
• You understand who the core customer is that shops within your local market.
• You're passionate about fashion and clothes, and you stay up to date with the latest trends.
• Retail is fast paced and forever evolving you embrace this change and demonstrate resilience, supporting your team members to do the same.
• You understand what it is to be a part of a team and work together, demonstrating the values and behaviours that make you a great team player.
• You'll have a keen eye for detail in maintaining great store standards.
• Previous experience in retail is desirable but not essential

Responsibilities

• Empower team members to voice ideas and opinions affecting the team and store culture.
• Support communication and delivery of key engagement initiatives in store.
• Be an ambassador for your store at Territory Your Voice meetings and possibly divisional meetings.
• Challenge store management to influence change based on team feedback.
• Maintain close relationships with your team and role model company values.
• As a Key Holder, support opening and setup of the store in the absence of management.
• Ensure health and safety procedures are followed and manage stock and service levels when needed.
• Deliver exceptional standards on your department and support store performance through data.
• Be the go-to expert for your department and confidently recommend products to customers.
• Support delivery of brand VM and POS guidelines and assist with floor moves during promos.

Skills

People skills

Customer service

Communication

Team player

Job description

NEW LOOK is seeking a Sales Advisor to work with the management team to deliver an omnichannel shopping experience and the highest level of service. You will embody our brand values and inspire customers to look and feel great in the latest fashion, in-store and online.

You will support in-store standards, collaborate with the team, and be an ambassador for the store at Your Voice meetings. The role emphasizes customer focus, teamwork, and adherence to health and safety policies.