Omnichannel Customer Success Advocate (6-Month FTC)

The Modern Milkman; Manchester; On-site; GBP 25,000 - 27,000; Full time

Job summary

A sustainable delivery service company in Manchester seeks a Customer Success Ambassador to provide high-quality support and enhance customer experiences. Responsibilities include resolving complaints, managing customer interactions through various platforms, and providing insights for service improvement. Candidates should have strong communication skills and experience in customer service. A fixed-term contract of 6 months is offered, with additional benefits and a salary of £26,550 per year.

Benefits

Salary: £26,550.00 per year

25 days holiday, 8 bank holidays

Employee discount off products

Enhanced parental leave & pay

Life Insurance

Cycle to work scheme

Up to 4 weeks working abroad

Qualifications

• Experience in delivering high-quality customer support across various channels.
• Strong IT literacy and familiarity with GDPR best practices.
• Excellent written and verbal communication skills.

Responsibilities

• Deliver high-quality customer support across phone, email, chat, and social platforms.
• Handle escalated complaints and collaborate with teams to deliver smooth experiences.
• Spot trends and customer insights that contribute to strategy.

Skills

Customer-Centric

Problem Solver

Communication Skills

Resilience

Adaptability

Multitasking

Tools

Microsoft Office

Job description

A sustainable delivery service company in Manchester seeks a Customer Success Ambassador to provide high-quality support and enhance customer experiences. Responsibilities include resolving complaints, managing customer interactions through various platforms, and providing insights for service improvement. Candidates should have strong communication skills and experience in customer service. A fixed-term contract of 6 months is offered, with additional benefits and a salary of £26,550 per year.