Omnichannel Customer Service Advisor

Nicholas Associates Group Limited; Pontyclun; On-site; GBP 24,000 - 28,000; Full time

Job summary

A distinguished minting organization in the UK is seeking a Customer Service Advisor to enhance customer experiences. You will manage customer inquiries through various channels, providing solutions and advice. The ideal candidate values customer satisfaction and excels in communication skills. Join a supportive team offering solid benefits and the opportunity to make a significant impact in a customer-focused environment.

Benefits

Canteen

Casual dress

Discounted or free food

Free, on-site parking

Company support benefits

Qualifications

• Passion for delivering outstanding customer experiences.
• Positive attitude and composure under pressure.
• Ability to understand customer's perspective.

Responsibilities

• Handle a variety of customer inquiries and complaints efficiently.
• Represent the company, ensuring communications reflect its brand.
• Collaborate with departments to resolve customer queries.

Skills

Active Listening

Problem Solving

Effective Communication

Empathy

Conflict Resolution

Job description

A distinguished minting organization in the UK is seeking a Customer Service Advisor to enhance customer experiences. You will manage customer inquiries through various channels, providing solutions and advice. The ideal candidate values customer satisfaction and excels in communication skills. Join a supportive team offering solid benefits and the opportunity to make a significant impact in a customer-focused environment.