Officer Development Lead

Mitie; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading facilities management company in Greater London is looking for a dedicated professional to support the operational performance of its security services. The candidate will manage training and compliance for security officers, ensuring high standards of customer service. Responsibilities include delivering inductions, performance management, and maintaining adherence to health and safety standards. The position offers various employee benefits, including enhanced pension contributions and holiday options.

Benefits

Extra holiday days

Critical illness insurance

High street discounts

Life cover up to four times salary

Enhanced pension contributions

Qualifications

• Excellent organisational and time management skills.
• Strong customer service, client-focused attitude.
• Exceptional verbal and written communication skills.

Responsibilities

• Deliver results for identified areas meeting budget and service requirements.
• Support SOM in training and development of security officers.
• Ensure compliance with Health & Safety policies.

Skills

Organisational skills

Customer service

Communication skills

Teamwork

Flexibility

Education

Management apprenticeship (or willingness to pursue)

Job description

Job Overview

Effectively support and assist the SOM in managing the performance of a designated region, ensuring that all contracted and temporary hours are fulfilled by trained officers to the complete satisfaction of those stores/clients. Deputise for the SOM during times of absence and take full responsibility for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with key SLA's/KPI's. To maintain and promote the Mitie brand and reputation by providing an industry leading security provision. Maximise the efficiency of the deployment of officers utilising systems and technology to deliver intelligence led services based upon risk and data analysis. Contribute to the success of the Sainsbury's contract through effective training and continuous on-going colleague coaching. Support the customer and be responsible for the timely completion of crime related reporting and any other crime related tasks/activities.

Responsibilities

• Deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for: delivery of Mitie company induction and comprehensive STARS training for all newly appointed security officers from induction to probation sign off; delivery of all corporate training documentation to the required standard for all officers within their identified area and subsequent distribution; implementation and follow up of officer personnel development plans where required; supports the security officer population in the compliance of SMART usage; responsible to the SOM for officer standards as required by the business; responsible for the delivery of all focus topics and adhoc training as is identified by the business; delivery of the ongoing support once trained to all officer to ensure learning is imbedded; delivery of performance management/PIP/development plans to officers where required for opportunities in relation to officer standards (uniform, time keeping, task completion etc); integrated into the Mitie duty manager roster; ensuring behaviours and situations that endanger the Health & Safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies; supports the SOM with the initial investigation for QHSE incidents where required; completes the full investigation and submission of QHSE incidents during times of SOM absence; responsible for their area of responsibility's adherence to uniform standards as required by the contract; undertakes responsibilities of the SOM during times of absence; takes steps to maintain communication; recognise achievement and develop the Mitie community; undertake duties associated with void properties inclusive of site inspections and audits within a designated area.

Personal Specification

• Excellent organisational and time management skills
• Confident and professional working approach and appearance
• Strong customer service, client focused attitude with the ability to build good working relationships
• Exceptional verbal and written communication skills
• Ability to work individually and as part of a team
• Resilient and tenacious with a ‘can do' approach
• Flexible and adaptable
• Literate, numerate and IT skills to medium level user
• Be willing to work towards, if not already held, a management apprenticeship as is deemed appropriate for personnel development

Benefits

Choose up to five extra days holiday each year, critical illness insurance, dental treatment or technology products at an affordable cost, high street discounts through MiDeals, cycle-to-work scheme and life cover up to four times your salary. Enhanced pension contributions, a save-as-you-earn scheme and Mitie Matching Share Plan. Recognition with Mitie Stars, cash prizes each month and a chance to win £10,000 at year‑end.