Officer Development Lead

Mitie; Bardwell; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading security services provider in the UK seeks a Sainsbury's Officer Development Lead. This role involves managing regional performance and training security officers to ensure compliance with operational standards and enhancing client relationships. Ideal candidates have excellent organizational skills, a strong client-focused attitude, and the ability to work both independently and in a team. The position offers numerous benefits and opportunities for professional development.

Benefits

Flexible lifestyle benefits platform

Cycle-to-work scheme

Enhanced pension contributions

Weekly cash prizes

Qualifications

• Strong customer service, confident and professional approach required.
• Flexibility and adaptability in changing environments are essential.
• Willingness to work toward a management apprenticeship if applicable.

Responsibilities

• Support SOM in managing performance of the designated region.
• Deputise for the SOM when absent and manage operational performance.
• Deliver results by ensuring compliance with training and operational standards.

Skills

Excellent organisational and time management skills

Strong customer service, client focused attitude

Exceptional verbal and written communication skills

Ability to work individually and as part of a team

Education

Management apprenticeship (if not already held)

Job description

Job Overview

Vacancy Reference Number: 87944

Job title: Sainsbury's Officer Development Lead

Location: Regional - Area covering Chingford, Hertfordshire, Watford, Woodhall Form.

Responsibilities

• Effectively support and assist the SOM in managing the performance of a designated region, ensuring that all contracted and temporary hours are fulfilled by trained officers to the complete satisfaction of those stores/clients.
• Deputise for the SOM during times of absence and take full responsibility for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with key SLA's/KPI's.
• Maintain and promote the Mitie brand and reputation by providing an industry leading security provision.
• Maximise the efficiency of the deployment of officers utilising systems and technology to deliver intelligence led services based upon risk and data analysis.
• Contribute to the success of the Sainsbury's contract through effective training and continuous on‑going colleague coaching.
• Support the customer and be responsible for the timely completion of crime related reporting and any other crime related tasks/activities.
• Deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for: delivery of Mitie company induction and comprehensive STARS training for all newly appointed security officers from induction to probation sign off; delivery of all corporate training documentation to the required standard for all officers within their identified area and subsequent distribution; implementation and follow up of officer personnel development plans where required; support the security officer population in the compliance of SMART usage; responsible to the SOM for officer standards as required by the business; responsible for the delivery of all focus topics and adhoc training as is identified by the business; deliver the ongoing support once trained to all officer to ensure learning is embedded; delivery of performance management/PIP/development plans to officers where required for opportunities in relation to officer standards (uniform, time keeping, task completion etc); integrated into the Mitie duty manager roster; ensuring behaviours and situations that endanger the Health & Safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies; supports the SOM with the initial investigation for QHSE incidents where required; completes the full investigation and submission of QHSE incidents during times of SOM absence; responsible for their area of responsibility's adherence to uniform standards as required by the contract; undertakes responsibilities of the SOM during times of absence; takes steps to maintain communication; recognise achievement and develop the Mitie community; undertake duties associated with void properties inclusive of site inspections and audits within a designated area.

Personal Specification

• Excellent organisational and time management skills
• Confident and professional working approach and appearance
• Strong customer service, client focused attitude with the ability to build good working relationships
• Exceptional verbal and written communication skills
• Ability to work individually and as part of a team
• Resilient and tenacious with a ‘can do' approach
• Flexible and adaptable
• Literate, numerate and IT skills to medium level user
• Be willing to work towards, if not already held, a management apprenticeship as is deemed appropriate for personnel development

Benefits

Our market‑leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household, financial wellbeing assistance through our Salary Finance scheme, a flexible lifestyle benefits platform (Choices), a cycle‑to‑work scheme, life cover of up to four times your salary, enhanced pension contributions, a save‑as‑you‑earn scheme, a Mitie Matching Share Plan, weekly cash prizes, and a chance to win £10,000 as a top prize. We also offer diverse training and development avenues, tuition to enhance your skills, and opportunities for career progression.