Office Supervisor

The Thrive Group; Midsomer Norton; On-site; GBP 29,000 - 35,000; Full time

Job summary

A recruitment agency is seeking an experienced Office Supervisor for a permanent position in Midsomer Norton. The role involves managing the customer service department, ensuring workflow efficiency, and driving a high standard of service. Ideal candidates will have supervisory experience, strong communication skills, and the ability to handle pressure. The position offers a salary of up to £35,000 plus benefits, with full-time hours Monday to Friday and occasional Saturday mornings on a rota basis.

Benefits

Employee Assistance Programme

Discretionary annual bonus

Retail discount scheme

Onsite parking

Qualifications

• Proven track record in a similar role is essential.
• A confident communicator over the phone and via email.
• Ability to work under pressure where deadlines frequently change.

Responsibilities

• Manage and coordinate the customer service and admin functions.
• Ensure high levels of customer service are achieved.
• Drive continuous improvement across internal processes.

Skills

Staff supervisory skills

Communication skills

Problem solving skills

IT proficiency

Numeracy skills

Job description

Overview

Thrive Group are delighted to working with our established client near Midsomer Norton who are looking to recruit an experienced Office Supervisor on a permanent basis to lead the customer service department.

Responsibilities

• Management and coordination of the customer service and admin functions
• Coordination of workflow and staff productivity
• Ensuring incoming calls are answered promptly and a high level of customer service achieved
• Overseeing orders and payments
• Working with the transport team to make sure urgent orders are prioritised
• Management of a team of staff including regular reviews and training as well as management of holidays and work rotas
• Driving continuous improvement across internal processes
• Ownership of escalated customer queries, ensuring they are resolved satisfactorily

Qualifications

• A proven track record in a similar role is essential
• Strong staff supervisory and mentoring skills
• A confident communicator over the phone as well as via email
• Adept at working under pressure where deadlines change on a regular basis
• Good levels of numeracy and problem solving skills
• IT / data entry proficiency

What you will receive

• To £35,000 DOE
• Monday to Friday full-time with Saturday mornings on a rota basis
• Please note 100% office based
• Employee Assistance Programme
• Discretionary annual bonus
• Retail discount scheme
• Supportive and friendly team
• Onsite parking

If this position sounds of interest then please contact Sarah at Thrive Group : #removed# group.co.uk

Thrive Group are acting as an Employment Agency in this instance.

We are unable to respond to individual applications, if you do not hear from a consultant within 7 days, your application has been unsuccessful on this occasion.

INDTRO