Office Supervisor

White Horse Employment; Bristol; On-site; GBP 30,000 - 35,000; Full time

Job summary

A recruitment agency is seeking an experienced Office Supervisor for a well-established business in the fuel distribution and logistics sector in Bristol. The role involves overseeing daily operations of customer service and administration, ensuring high standards, and managing workloads. Ideal candidates will have proven leadership experience and strong communication skills.

Benefits

22 days’ holiday plus bank holidays

Discretionary annual bonus

Life cover

Company pension scheme

Cycle-to-work scheme

Eye-care scheme

Free on-site parking

Qualifications

• Proven leadership or supervisory experience is essential.
• Background in customer service, operations, or administrative management.
• Strong people management skills.

Responsibilities

• Supervise daily office and customer service operations.
• Allocate tasks and manage team workloads.
• Maintain excellent customer service standards.

Skills

Leadership or supervisory experience

Customer service background

Strong communication skills

Organisational skills

IT proficiency

Job description

White Horse Employment are working exclusively with a well-established business in the fuel distribution and logistics sector to recruit an Office Supervisor for their busy depot in Farrington Gurney.

This is a hands‑on leadership role overseeing the day‑to‑day running of the customer service and administration team. You’ll be responsible for coordinating workloads, maintaining high standards of service, and ensuring efficient communication across departments. It’s an excellent opportunity for someone with proven supervisory experience who thrives in a fast‑paced, customer‑focused environment.

Key Responsibilities

• Supervise and coordinate daily office and customer service operations.

• Allocate tasks and manage team workloads to ensure smooth workflow.

• Maintain excellent customer service standards across calls, emails, and order processing.

• Ensure all orders, payments, and customer information are processed accurately and efficiently.

• Act as an escalation point for customer queries, ensuring swift resolution.

• Collaborate with transport and credit control teams to prioritise urgent orders and manage account holds.

• Conduct regular 1‑to‑1s, support staff development, and manage rotas.

• Foster a positive team culture and encourage continuous improvement.

• Ensure compliance with company policies, health & safety, GDPR, and HMRC regulations.

• Manage office stock, supplies, and general administration.

About You

• Proven leadership or supervisory experience (essential).

• Background in customer service, operations, or administrative management.

• Confident communicator with strong people management skills.

• Highly organised and able to prioritise effectively under pressure.

• Skilled in delegation, coaching, and team motivation.

• IT proficient with strong attention to accuracy and detail.

• A proactive problem solver with a hands‑on approach.

Benefits

• 22 days’ holiday (plus bank holidays).

• Discretionary annual bonus.

• Life cover (2x annual salary).

• Company pension scheme.

• Cycle-to-work scheme and employee assistance programme.

• Eye‑care scheme and retail discounts.

• Free on‑site parking and full training provided.

• Salary £30‑35k