Office Sales Manager

Brook Street; Tunbridge Wells; On-site; GBP 35,000 - 42,000; Full time

Job summary

A leading healthcare consultancy in Kent is seeking an Office Sales Manager to lead a team and engage with patients seeking private healthcare. The ideal candidate will have a strong sales background, leadership skills, and a genuine care for patients. Responsibilities include managing a team, handling warm leads, and overseeing patient inquiries. Competitive salary and bonus structure offered.

Benefits

Competitive base salary + commission

27 days holiday + Bank holidays

Supportive, collaborative working environment

Comprehensive training in healthcare products

Opportunity to make a real impact

Qualifications

• Proven background in telesales or consultative sales, preferably in healthcare.
• Strong leadership or team management experience required.
• Excellent communication and interpersonal skills are essential.
• Confident working with CRM systems and managing lead pipelines.
• Highly organised, results-driven, and empathetic toward patient needs.

Responsibilities

• Engage with warm leads via phone and email, converting inquiries into consultations.
• Provide clear, informative advice on private healthcare options.
• Lead, mentor, and manage a small sales and admin team of 6 staff.
• Oversee daily workflow to ensure prompt handling of patient inquiries.
• Monitor KPIs, report on performance, and identify improvement opportunities.
• Liaise with clinical teams and partner hospitals for seamless patient care.

Skills

Telesales expertise

Leadership ability

Communication skills

CRM systems proficiency

Empathy toward patients

Job description

Office Sales Manager

Location: Kent

Salary: Up to £42k plus commission
Hours: 9am - 5pm, Monday to Friday

Are you a driven and empathetic sales professional with a passion for helping others make life‑changing healthcare decisions?
We're looking for an experienced Sales Consultant /Office Manager to join our leading organisation - connecting patients with high‑quality care and guiding them through their treatment journey.

About the Role

In this pivotal position, you'll take the lead in contacting warm leads - patients who have expressed interest in private healthcare and surgical procedures. Your role is to listen, advise, and support individuals in making informed decisions about their health options, ensuring every interaction is professional, ethical, and compassionate.

Alongside your own sales activity, you'll manage and motivate a team of six dedicated admin and sales staff, ensuring smooth operations, excellent patient communication, and consistent achievement of performance goals.

Key Responsibilities

• Engage with warm leads via phone and email, converting enquiries into consultations or bookings.

• Provide clear, informative advice on private healthcare and surgical options.

• Lead, mentor, and manage a small sales and admin team (6 staff), fostering a positive, target‑driven culture.

• Oversee daily workflow, ensuring all patient enquiries are handled promptly and professionally.

• Monitor KPIs, report on performance, and identify opportunities for improvement.

• Liaise with clinical teams and partner hospitals to ensure a seamless patient journey.

About You

We're looking for someone with a blend of sales expertise, leadership ability, and genuine care for patients.

Essential skills & experience:

• Proven background in telesales or consultative sales (healthcare experience a plus).

• Strong leadership or team management experience.

• Excellent communication and interpersonal skills.

• Confident working with CRM systems and managing lead pipelines.

• Highly organised, results‑driven, and empathetic toward patient needs.

What We Offer

• Competitive base salary + commission.

• 27 days holiday + Bank holidays

• Supportive, collaborative working environment.

• Comprehensive training in healthcare products and services.

• Opportunity to make a genuine difference in people's lives every day.

Ready to make a real impact?

Apply now and help patients take the next step toward better health and confidence.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.