Office Manager – West Belfast

Artemis Human Capital; Belfast; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading local utilities firm in Belfast is seeking an experienced Office Manager to oversee operations, manage a skilled team, and ensure projects meet the highest standards. The ideal candidate will have significant experience in operational management, client relationship management, and team development. This role offers a dynamic environment with a focus on efficiency and quality service delivery.

Qualifications

• Minimum 3 years’ experience managing operational requirements in a construction or service delivery environment.
• At least 3 years’ people management experience.
• Proven experience with contract administration, ideally term service contracts.

Responsibilities

• Oversee a busy office environment and lead a skilled team.
• Track KPIs to assess performance and implement improvements.
• Act as the primary point of contact for clients, resolving queries.

Skills

Operational management

Team leadership

Client relationship management

Tools

Microsoft Office

Job description

Artemis Human Capital is delighted to partner with a leading local utilities firm to recruit an experienced Office Manager.

This well-established company delivers high-quality services across both domestic and commercial sectors, earning a strong reputation for reliability, customer focus, and operational excellence.

About the Role

We’re looking for a proactive and organised Office Manager to play a key role in driving operational efficiency and service delivery. You’ll oversee a busy office environment, lead a skilled team, and ensure projects are completed on time, on budget, and to the highest standards of quality and safety.

Key Responsibilities

Operational Leadership

• Provide clear strategic direction and day-to-day leadership to the operations team.
• Develop and streamline operational processes to boost productivity and service levels.
• Track KPIs to assess performance and implement improvements where needed.
• Foster a culture of collaboration, innovation, and continuous improvement.

Project Management

• Plan, coordinate, and oversee servicing and maintenance projects from start to finish.
• Work closely with managers, engineers, and helpdesk teams to allocate resources effectively.
• Build and manage relationships with subcontractors to ensure quality delivery and financial performance.

Client Relationship Management

• Act as the primary point of contact for clients, resolving queries and ensuring satisfaction.
• Lead regular client meetings to review progress and adapt to evolving requirements.
• Spot opportunities to enhance service delivery or provide additional solutions.

Team Leadership & Development

• Lead, support, and motivate helpdesk staff, setting clear performance goals.
• Conduct regular performance reviews and provide coaching for growth.
• Promote a safe, inclusive, and compliant working environment.

Quality & Compliance

• Uphold quality standards and industry regulations at all times.
• Ensure all work meets safety and compliance requirements.

Resource Management

• Manage labour, equipment, and materials efficiently to optimise outcomes.
• Oversee procurement to ensure timely access to essential resources.

Reporting & Documentation

• Produce regular performance and contract reports for the Director.
• Maintain accurate records of projects, contracts, and client communications.

Skills & Experience

• Minimum 3 years’ experience managing operational requirements in a construction or service delivery environment.
• At least 3 years’ people management experience.
• Proven experience with contract administration, ideally term service contracts.
• Knowledge of social housing maintenance contracts (desirable).
• Proficiency with the Microsoft Office suite.

Contact

Nicky Strutt for more information