Office Manager (TGM2194) – £27k-£28k

Tagged Resources; Leicester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A ladieswear supplier in Leicester is seeking an experienced Office Manager to oversee sales office operations and support the team. Responsibilities include managing sales coordinators, maintaining customer relationships, and delivering exceptional service. The ideal candidate will have strong organizational skills, a friendly demeanor, and proficiency in Microsoft Office. A full, clean UK driving licence is required. This role offers a permanent position in a dynamic environment.

Qualifications

• Experience working in both a sales office and field-based environment.
• Good working knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Confident and friendly when dealing with customers.
• Self-motivated and organized, able to work proactively.
• Full, clean UK driving licence.

Responsibilities

• Oversee day-to-day workflow of the Sales Office.
• Manage and support two Sales Coordinators.
• Process new sales leads and manage account applications.
• Build and maintain strong customer relationships.
• Deliver excellent customer service and communication.
• Monitor stock levels and assist with trade shows.

Skills

Attention to detail

Sales processing

Customer service

Microsoft Office

Organizational skills

Team player

Job description

Overview

Location: Leicester

Type: Permanent

Industry: Ladieswear

Job Ref: TGM2194

The Company

Our client is an established supplier of ladieswear to the high street are seeking a confident Office Manager to join the team. You will have thorough administrative and office assistant experience and be an organised individual with a hands on approach.

The Role

• Oversee the day-to-day workflow of the Sales Office, ensuring smooth operations across all admin and order processing tasks.
• Manage and support two Sales Coordinators, providing clear direction, coaching, and ongoing development.
• Process new sales leads, assign new customers to agents, and manage new account applications via the website.
• Maintain accurate customer and agent records, ensuring all accounts are correctly assigned by region.
• Handle post-delivery queries, including invoice discrepancies, debit and credit notes, and overdue payment issues in collaboration with the Accounts team.
• Build and maintain strong customer relationships through phone, email, and face-to-face contact at trade shows and visits.
• Deliver excellent customer service with timely, personal, and professional communication.
• Provide data, reports, and insight to support the Sales Manager and Business Development Manager.
• Gather and share feedback from agents and customers to support product reviews, identify stock issues, and highlight non-sales concerns.
• Prepare all administrative elements around key trading periods (e.g. Christmas, Father’s Day, Mother’s Day).
• Monitor and manage stock levels for specific concessions, working closely with the merchandising and warehouse teams.
• Visit customers and concessions to review visual merchandising and identify sales opportunities.
• Assist with the preparation and attendance of trade shows and exhibitions.
• Act as the central communication hub for the Brands Division, keeping all departments informed of sales activity and updates.

Qualifications

• Experience working in both a sales office and field-based environment.
• Line management experience.
• Good working knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Experience using a sales order processing system (desirable – full training can be provided).
• Confident and friendly when dealing with customers, both over the phone and face to face.
• Excellent attention to detail and accuracy.
• Self-motivated, organised, and able to work proactively.
• Strong team player with a positive, can-do attitude.
• Full, clean UK driving licence.
• Strong organisational skills and the ability to adapt to changes and tackle challenges efficiently and effectively.
• Ability to work calmly and efficiently under pressure.
• Strong attention to detail.
• Excellent IT skills, knowledge of Microsoft Office, Word, Excel etc