Office Manager - Harrogate

Compass Group; Harrogate; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading catering services company in Harrogate is seeking an experienced Office Manager to oversee clerical support services and ensure compliance with operational standards. The ideal candidate will have strong leadership and communication skills, previous managerial experience, and knowledge of budget management. This role involves supporting department heads, maintaining service compliance, and actively promoting a safe and efficient workplace. Competitive pay and a comprehensive benefits package are offered.

Benefits

Free gym and swimming pool

Subsidised meals on duty

Contributory pension scheme

Career growth opportunities

Digital GP access

Exclusive travel discounts

Food shop discounts

Cinema ticket discounts

Wellness and exercise classes

Responsibilities

• Be the focal point for Clerical and Ancillary client queries.
• Oversee and update relevant processes and guidelines.
• Encourage continued learning among staff.
• Initiate audits and reports for service compliance.
• Ensure services comply with relevant standards.
• Support department heads in service delivery.
• Complete monthly reports in a timely manner.
• Comply with health and safety responsibilities.

Skills

Strong communicator

Leadership Skills

Self-Starter

Team Player

Trustworthy and honest

Responsible

Can-do attitude

Diligent and has an eye for detail

Education

Managerial experience

Knowledge of budget monitoring

Previous commercial experience

Excellent working knowledge of Word, Excel, and PowerPoint

Integrity and confidentiality

High standard of literacy skills

Proven planning and organization skills

Excellent telephone management

Willingness to undergo CRB check

Willingness to undergo MOD security clearance

Job description

Overview

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Free gym, Swimming Pool and parking
• Subsidised meals on duty
• 5 days out of 7 - Days only
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

Role purpose

The Office Manager is responsible for day-to-day leadership and strategic delivery of an effective and efficient Clerical and Ancillary support service in line with criteria detailed in Schedule 18.

Responsibilities

• Be the focal point for Clerical and Ancillary client queries.
• Oversee, review and updating of all relevant process and guidelines associated with the Clerical and Ancillary department.
• Encourage and facilitate continued learning amongst the staff, assisting others to develop their competencies.
• Initiate audits and reports to ensure service compliance.
• Ensure that the following services are compliant in accordance with the relevant Service Standards of Schedule 18 of the Contract Agreement:
• Clerical Support across multiple departments
• Postal Services
• Janitorial Services
• DCCT and Range Services
• Stationery Service
• Specialist Training Support Services
• Security Services including ITSO
• Efficiently communicate and minimise any risk associated with contract compliance in any of the above areas.
• Support all department heads in their delivery of contracted services in line with Schedule 18.
• Complete monthly Reports in a timely manner.
• Complete relevant HSE online training as directed upon commencement of employment.
• Compliance with a manager's responsibilities towards Health & Safety as laid down in compass Safety policies and procedure manual
• Maintain a safe work place and working environment, safe systems and working methods which minimise risk to employees, or others who may be affected by their actions, including the public and the client's staffs.
• Actively promote high standards of safety, health and welfare and to discuss matters relating to safety, health or welfare with staff, the contractor Director, or with the company Health and Safety Manager as appropriate.
• Ensuring that all equipment used by the team is regularly checked and maintained in a safe and serviceable standard.

What we are looking for

• Strong communicator
• Leadership Skills
• Self-Starter
• Team Player
• Trustworthy and honest
• Responsible
• Can-do attitude
• Diligent and has an eye for detail

Essential

• Managerial experience, supervising members of staff in a multi-disciplined environment.
• Knowledge and experience to monitor and control budgets and business plans
• Previous commercial experience working with or for a subcontract
• Excellent working knowledge of word, excel and PowerPoint
• Integrity and the ability to maintain High level of confidentiality
• High standard of literacy skills
• Proven track record in planning, organisation and time management
• Excellent telephone management
• Ability to work as a team
• Can do attitude
• Must be willing to undergo a CRB check
• Must be willing to undergo a MOD security clearance

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/1710/78111001/52633108/SU #PPP.IML

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!