Office Manager (1-Year Fixed Term Contract) Waterbeach

ARU; Waterbeach; On-site; GBP 25,000 - 45,000; Full time

Job summary

A modern legal practice is seeking an experienced Office Manager for a 12-month contract in Waterbeach. The role includes overseeing daily operations, managing office supplies, and handling high-volume calls. Candidates should have experience in legal administration and strong organisational skills. Offering a salary range of £25,000-£45,000 based on experience. Please apply with a CV and covering letter to showcase your suitability for this important role.

Qualifications

• Previous office management or legal administration experience preferred.
• Strong understanding of legal processes and court systems.
• Proven experience handling high volumes of telephone work.

Responsibilities

• Oversee daily office and facilities operations.
• Act as the main point of contact for various stakeholders.
• Manage office equipment, supplies, and procurement.

Skills

Office management experience

Legal administration experience

High-volume telephone work

IT literacy

Organisational skills

Communication skills

Job description

Office Manager (12-Month Fixed-Term Contract)

Location: Waterbeach, Cambridgeshire
Hours: Full-time | Office-based
Salary: £25,000-£45,000 (dependent on experience)

Our client is a forward-thinking, modern legal practice delivering high-quality legal services at a competitive cost. By embracing technology and minimising overheads, the firm operates efficiently across multiple locations while maintaining exceptional standards of service.

They are now seeking an experienced and proactive Office Manager to join their team on a 12-month fixed-term contract, supporting the smooth and compliant operation of Chambers at their Waterbeach premises.

The Role

Reporting to the Head of Chambers / Senior Clerk, the Office Manager will play a key role in ensuring the professional, efficient and compliant day‑to‑day running of Chambers. A core element of the role involves high-volume, high-quality telephone work, requiring exceptional communication skills, accuracy and attention to detail.

Key Responsibilities

• Oversee daily office and facilities operations, ensuring a professional working environment
• Act as the main point of contact for landlords, contractors, IT support and service providers
• Manage office equipment, supplies, procurement and meeting/conference rooms
• Ensure compliance with health & safety and risk management requirements
• Make and receive high volumes of calls with clients, courts, counsel, solicitors, agencies and subscribers
• Respond to all telephone enquiries within 4 working hours and record attendance notes for 100% of calls
• Triage enquiries, gather information, book appointments, confirm instructions and issue FOP/KYC/TOB
• Arrange urgent applications, conferences and resolve client or case‑related issues
• Maintain accurate case records, filing systems and diarised deadlines
• Assist counsel and fee earners with drafting, research, bundles and document preparation
• Support client care by maintaining strong conversion and retention rates and encouraging client reviews
• Prepare and issue invoices accurately and promptly, resolving billing queries efficiently
• Provide monthly financial updates to management
• Manage subscriber accounts, including low‑time notifications, upgrades, failed payments and renewals

About You

• Previous office management or legal administration experience (Chambers or law firm experience preferred)
• Strong understanding of legal processes, forms and court systems
• Proven experience handling high volumes of telephone work
• Excellent IT literacy and organisational skills
• Confident, calm and professional telephone manner
• Able to manage pressured situations and difficult conversations diplomatically
• Highly organised, detail‑focused and capable of working independently and as part of a team

How to Apply

Please apply online with an up-to-date CV and a covering letter explaining your suitability for the role