Office Manager

MANNING & BOYCE COACHWORKS LTD; Windsor; On-site; GBP 30,000 - 40,000; Full time

Job summary

A vehicle repair company in Windsor is seeking an Office Manager to oversee daily operations and manage office staff to ensure efficiency. Responsibilities include supervising support staff, managing customer inquiries, and coordinating administrative tasks while adhering to company policies. Must have the right to work in the UK. This position is available for immediate start.

Qualifications

• Candidates must have the right to work in the UK.
• Eligible candidates could be considered for skilled worker visa sponsorship.

Responsibilities

• Supervise office support staff and ensure customer service standards.
• Provide staff training and promote professional development.
• Manage time sheets and attendance records.
• Ensure smooth functioning of administrative tasks.
• Handle customer inquiries and coordinate vehicle collection.
• Maintain official files and documents, especially for insurance claims.
• Coordinate communications between teams for optimized workflow.
• Work with accounts on financial procedures and job costing.
• Assist with scheduling appointments for senior staff.
• Support adherence to company policies.

Job description

Overview

Responsible for managing the daily operation of the office staff, ensuring accuracy and efficiency in handling all vehicle and repair-related paperwork.

Responsibilities

• Supervising the office support staff and fostering a high standard of professional customer service, acting as the primary point of contact for staff queries.
• Providing staff training and promoting professional development within the administrative team.
• Checking and managing the time sheets and attendance records for all office and support staff.
• Ensuring the smooth and efficient functioning of all administrative tasks that directly support the workshop's output.
• Managing customer inquiries regarding repair scheduling, providing vehicle status updates, and coordinating final vehicle collection.
• Organising and maintaining all official files, records, and documents, with a specific focus on insurance claims, repair estimates, and job cards.
• Coordinating internal communications between the administrative team, workshop technicians, and senior management to optimize workflow.
• Working in close collaboration with the accounts department on financial procedures, job costing, and processing insurance invoices to ensure efficient budget management.
• Assisting with the scheduling of appointments and meetings for senior staff.
• Supporting the implementation and adherence to all company policies and procedures.

Qualifications / Eligibility

• This is an immediate start position. All candidates must have the right to work in the UK.
• Eligible and skilled candidates could be considered for skilled worker visa sponsorship.