Office Manager

Synectics Solutions; Stoke-on-Trent; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading risk management firm in Stoke-on-Trent is seeking an experienced Office Manager to ensure smooth operations of the office. The ideal candidate will have strong Health & Safety expertise and a proactive approach to facilities management. Responsibilities include overseeing administration, managing building maintenance, and coordinating internal events. Join and contribute to shaping the company's future while ensuring a safe and welcoming environment for all.

Qualifications

• Experienced in office or facilities management with strong Health & Safety knowledge.
• Organised, approachable and comfortable juggling multiple priorities.
• Confident working with suppliers, contractors and senior stakeholders.

Responsibilities

• Overseeing reception, fleet, administration, H&S and facilities operations.
• Managing building maintenance, refurbishment and supplier/contractor relationships.
• Acting as site Health & Safety lead, maintaining compliance and risk assessments.
• Coordinating internal events and supporting People initiatives.
• Ensuring the office environment remains efficient, safe and welcoming.

Skills

Health & Safety expertise

Office management

Organization

Stakeholder communication

Job description

Location: Stoke-on-Trent (with flexible working)

In a landscape dominated by reactive fraud detection and generic compliance tools, Synectics transforms fragmented risk signals into trusted outcomes – enabling confident, compliant and explainable decisions at scale.

At the core is collective defence—the strongest protection against fraud and financial crime built on shared cross sector insight, mutual vigilance, and a unified view of emerging threats that no single entity could achieve alone.

Backed by 30 years of sector expertise and pioneering a bold, data‑driven future, Synectics delivers the clarity, collaboration and credibility today’s leaders demand – from AI integrity and identity verification to fraud prevention and regulatory resilience.

The role:

• We’re looking for an experienced and hands‑on Office Manager to play a key role in ensuring our office runs smoothly, safely and efficiently. Our Head Office is based in Stoke-on-Trent, and we have a small footprint by way of serviced offices in London.
• This role will suit someone with strong Health & Safety expertise and a practical, operational mindset. You’ll take accountability for the effective delivery of reception, fleet, administration and facilities functions – ensuring each area operates to a high standard, while only stepping in directly to provide cover when needed.
• You’ll be the central point of coordination for health & safety matters, building maintenance, refurbishment projects, and landlord or supplier relationships, helping maintain a professional and welcoming environment for our people and visitors. Working closely with the People team, you’ll also take the lead on internal events and site engagement activities that bring our teams together.

Key responsibilities:

• Overseeing reception, fleet, administration, H&S and facilities operations.
• Managing building maintenance, refurbishment and supplier/contractor relationships.
• Acting as site Health & Safety lead, maintaining compliance, risk assessments and safe working policies and practices.
• Coordinating internal events and supporting People initiatives.
• Ensuring the office environment remains efficient, safe and welcoming.

About you:

• Experienced in office or facilities management with strong H&S knowledge.
• Organised, approachable and comfortable juggling multiple priorities.
• Confident working with suppliers, contractors and senior stakeholders.
• Practical, solutions‑focused and proactive in maintaining high standards.

We create bespoke solutions that enable private and public sector organisations to truly understand their customers, manage risk and prevent fraud. And we do it well – to date we’ve helped to save over £5 billion.

From opportunistic to organised, fraud affects everyone. We as consumers pay the price of fraud in every financial or insurance product that we take out. The use of our products helps our clients avoid risk, which in turn benefits us as consumers. We’re not just an IT business, our products have real world impact.

Join us and shape the future.