Office Manager

Spider Web Recruitment Ltd; Ipswich; On-site; GBP 24,000 - 28,000; Full time

Job summary

A Suffolk-based charity is seeking an experienced Office Manager to ensure the smooth operation of their Ipswich centres and remote delivery hubs. Responsibilities include overseeing daily operations, managing supplier contracts, and providing high-quality administrative support. The ideal candidate has 3–5 years of office management experience and strong leadership skills. A competitive salary of £24,000 – £28,000 per annum is offered alongside benefits, including 25 days annual leave and health cover.

Benefits

Competitive salary

25 days annual leave

Pension scheme

Health cover

Wellbeing benefits

Qualifications

• 3–5 years of experience in office management or a senior administrative role.
• Strong leadership and organisational skills.
• Experience with HR-related tasks such as recruitment and onboarding.

Responsibilities

• Oversee daily operations and facilities management for two centres.
• Manage supplier and service contracts.
• Deliver professional administrative support and handle enquiries.

Skills

Leadership

Organisational skills

Financial management

Strong IT proficiency

Excellent communication skills

Tools

Microsoft Office

CRM/databases

Job description

Overview

Office Manager – Are you ready to play a key role in a transformative organisation making a real difference to the lives of survivors?

Spider is advertising on behalf of our client who are seeking a motivated, highly organised, and experienced Office Manager to ensure the seamless running of their two vibrant Ipswich centres and remote delivery hubs across East Anglia. You will be the central point of contact for all facilities matters, ensuring compliance, operational excellence, and a welcoming environment across the charity.

About them

Our client is a Suffolk-based charity dedicated to empowering survivors of sexual violence through compassionate, trauma-informed support. They provide safe spaces where survivors can heal, rebuild confidence, and find their voice, driving meaningful social change within our communities.

Benefits

• Competitive Salary: On offer is a competitive salary of 24,000 – £28,000 per annum (depending on experience)
• Holiday: 25 days annual leave, plus your birthday off and all bank holidays
• Employee extras: pension scheme, health cover, and additional wellbeing benefits

About the role

As an Office Manager, you will be responsible for ensuring the smooth, efficient, and compliant operation of two centres, providing high-quality facilities, administrative, and HR support. Working closely with the senior leadership team, the postholder plays a key role in maintaining a professional, welcoming environment while supporting organisational systems, projects, and day-to-day operations.

Responsibilities

• Oversee daily operations and facilities management for two centres, ensuring efficiency, safety, and maintenance standards are met.
• Manage supplier and service contracts, including cleaning, maintenance, and security, while monitoring inventories and supplies.
• Deliver professional front-of-house and administrative support, handling enquiries, communications, scheduling, and documentation.
• Coordinate meetings and events (in-person and virtual) and support space planning and office logistics.
• Ensure compliance with HR policies, employment law, and charity procedures, maintaining accurate personnel records.
• Support recruitment, onboarding, and induction for staff, volunteers, and contractors, contributing to health and safety initiatives.
• Collaborate with senior leadership to improve organisational systems, processes, and charity-wide projects.

About you

As an Office Manager, you’ll bring at least 3–5 years of experience in office management or a senior administrative role, demonstrating strong leadership, organisational, and financial management skills. You’ll be comfortable engaging with senior leaders, partners, and stakeholders while managing competing priorities in a dynamic setting. Strong IT proficiency, particularly with Microsoft Office and CRM/databases, is essential, as is a keen eye for detail and excellent communication skills. You will be proactive, solution-focused, and confident handling HR-related tasks such as recruitment, onboarding, and absence management. A solid understanding of GDPR, confidentiality, and data protection is required.

Note: DBS check will be performed on every individual taking up this role and may be repeated as appropriate.

If you have the relevant skills and experience and wish to be part of their journey that makes a difference in the lives of survivors, please apply by forwarding your CV with an expression of interest as a first page of your CV, as soon as possible.

No recruitment agencies, please

Please check your email inbox and spam / junk mail folder for any email correspondence for this role.

Additional keywords: Office Manager, Management, Trauma-Informed Practice, Sexual Violence Recovery, Operations Management, Safeguarding, Leadership, Mental Health Support, Counselling Services, Organisational Development, Advocacy, Microsoft Office, GDPR, HR, Human Resources.

This vacancy is being advertised and handled through Spider, the region’s Online Job Advertiser, on the client's behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. You may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.