Office Manager

Survivors in Transition; Ipswich; On-site; GBP 24,000 - 28,000; Full time

Job summary

A transformative charity in Ipswich is seeking an experienced Office Manager to ensure smooth operations of their centres. The role involves overseeing day-to-day facilities management, supporting HR processes, and collaborating with leadership. Candidates should have 3-5 years of office management experience, strong leadership skills, and a solid understanding of compliance and data protection. This position offers a competitive salary and various employee benefits.

Benefits

Competitive Salary: £24,000 - £28,000

25 days annual leave plus birthday off

Pension scheme and health cover

Qualifications

• At least 3-5 years of experience in office management or a senior administrative role.
• Strong leadership, organisational, and financial management skills.
• Proactive and solution-focused nature.

Responsibilities

• Oversee daily operations and facilities management for two centres.
• Manage supplier and service contracts.
• Deliver professional front-of-house and administrative support.
• Coordinate meetings and events.
• Ensure compliance with HR policies and employment law.
• Support recruitment and onboarding processes.
• Collaborate with senior leadership to improve organisational systems.

Skills

Office management experience

Leadership skills

Organisational skills

Financial management

IT proficiency (Microsoft Office, CRM/databases)

Communication skills

GDPR and data protection knowledge

Job description

Overview

Office Manager - Are you ready to play a key role in a transformative organisation making a real difference to the lives of survivors

We are seeking a motivated, highly organised, and experienced Office Manager to ensure the seamless running of our two vibrant Ipswich centres and remote delivery hubs across East Anglia. You will be the central point of contact for all facilities matters, ensuring compliance, operational excellence, and a welcoming environment across the charity.

About Survivors in Transition

Survivors in Transition (SiT) is a Suffolk-based charity dedicated to empowering survivors of sexual violence through compassionate, trauma-informed support. We provide safe spaces where survivors can heal, rebuild confidence, and find their voice, driving meaningful social change within our communities.

Benefits

Fantastic company benefits include:

• Competitive Salary: On offer is a competitive salary of 24,000 - £28,000 per annum (depending on experience)
• Holiday: 25 days annual leave, plus your birthday off and all bank holidays
• Employee extras: pension scheme, health cover, and additional wellbeing benefits

About the role

As an Office Manager, you will be responsible for ensuring the smooth, efficient, and compliant operation of two centres, providing high-quality facilities, administrative, and HR support. Working closely with the senior leadership team, the postholder plays a key role in maintaining a professional, welcoming environment while supporting organisational systems, projects, and day-to-day operations.

Key Responsibilities

• Oversee daily operations and facilities management for two centres, ensuring efficiency, safety, and maintenance standards are met.
• Manage supplier and service contracts, including cleaning, maintenance, and security, while monitoring inventories and supplies.
• Deliver professional front-of-house and administrative support, handling enquiries, communications, scheduling, and documentation.
• Coordinate meetings and events (in-person and virtual) and support space planning and office logistics.
• Ensure compliance with HR policies, employment law, and charity procedures, maintaining accurate personnel records.
• Support recruitment, onboarding, and induction for staff, volunteers, and contractors, contributing to health and safety initiatives.
• Collaborate with senior leadership to improve organisational systems, processes, and charity-wide projects.

About you

• As an Office Manager, you'll bring at least 3-5 years of experience in office management or a senior administrative role, demonstrating strong leadership, organisational, and financial management skills.
• You'll be comfortable engaging with senior leaders, partners, and stakeholders while managing competing priorities in a dynamic setting.
• Strong IT proficiency, particularly with Microsoft Office and CRM/databases, is essential, as is a keen eye for detail and excellent communication skills.
• You will be proactive, solution-focused, and confident handling HR-related tasks such as recruitment, onboarding, and absence management.
• A solid understanding of GDPR, confidentiality, and data protection is required.

A Disclosure and Barring Service (DBS) check will be performed on every individual taking up this role and may be repeated as appropriate

If you have the relevant skills and experience and wish to be part of our journey that makes a difference in the lives of survivor, please apply by forwarding your CV with an expression of interest as a first page of your CV, as soon as possible.

No recruitment agencies, please

Please check your email inbox and spam / junk mail folder for any email correspondence for this role.

Additional keywords: Office Manager, Management, Trauma-Informed Practice, Sexual Violence Recovery, Operations Management, Safeguarding, Leadership, Mental Health Support, Counselling Services, Organisational Development, Advocacy, Microsoft Office, GDPR, HR, Human Resources.

Application and Privacy

This vacancy is being advertised and handled through Spider, the region's Online Job Advertiser, on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application