Office Manager

Orla Rose Associates; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury brand in commercial property is seeking an experienced Office Manager to oversee daily operations and lead a client-focused team. You will manage relationships and ensure high service standards, drawing on 3-4 years of relevant experience from high-end industries. This role offers opportunities for professional growth and immediate involvement in a dynamic environment.

Qualifications

• 3-4 years of experience in office management or client-facing roles.
• Background in luxury brands or high-end environments.

Responsibilities

• Build strong client relationships, ensuring smooth onboarding/offboarding.
• Identify operational improvements to ensure high standards.
• Foster a culture of positivity and professionalism.
• Lead team meetings and performance oversight.
• Manage suppliers and contractors.
• Conduct sales viewings and maintain sales forecast awareness.
• Administer client billing and invoicing processes.
• Oversee facilities and ensure health and safety compliance.
• Respond to building issues and emergencies.

Skills

Client relationship management

Operational improvement identification

Team leadership

Sales forecasting

Job description

Office Manager

Join a dynamic luxury brand delivering premium serviced and managed offices, renowned for innovation across commercial property services.

The role

A hands‑on leadership position overseeing smooth daily operations while setting a high bar for service. You will guide, coach, and empower the on‑site team to deliver polished hospitality and an elevated client experience.

Key responsibilities

• Build strong client relationships, ensuring smooth onboarding/offboarding
• Identify operational improvements to ensure high standards
• Foster a culture of positivity and professionalism while driving team growth and individual progression
• Lead team meetings, task delegation, and performance oversight
• Manage suppliers and contractors
• Conduct sales viewings and maintain Centre‑wide sales forecast awareness
• Administer client billing and invoicing processes
• Oversee facilities and ensure health and safety compliance
• Respond to building issues and emergencies as needed

Candidate Profile

• 3 -4 years’ relevant experience (office management/operations/client‑facing/team management) ideally from luxury brands, high‑end fashion/retail, hospitality, or boutique hotels and able to start as soon as possible.