Office Manager

March Personnel; Addlestone; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency in the United Kingdom is seeking a dedicated Office Manager to provide exceptional administrative support in a small team. Responsibilities include managing incoming calls, resolving IT issues, scheduling repairs, and providing HR services. The role requires strong organizational skills, proficiency in Microsoft Office, and attention to detail. The position offers a structured work week from Monday to Friday, benefits include holidays and company pension.

Benefits

22 days holiday plus Bank Holidays

Company pension

On-site parking

Early finish on Fridays

Qualifications

• Proven experience in a facilities administrative role is preferred.
• Ability to communicate effectively at all levels.
• Strong problem-solving skills for IT systems.

Responsibilities

• Manage incoming calls and respond to customer inquiries.
• Log service requests and prepare quotations.
• Assist with scheduling appointments and managing calendars.
• Resolve IT issues for employees or escalate to IT supplier.
• Streamline processes to improve overall efficiency.
• Provide general HR services including booking holidays.

Skills

Organisational skills

Customer service skills

Communication skills

Attention to detail

Tools

Microsoft Office

Job Logic or similar service-based system

Job description

Our client are seeking a dedicated and detail-oriented Office Manager to join their small team, reporting to the Managing Director. In this role, you will be responsible for providing exceptional administrative support, assisting in the smooth operation of office. The ideal candidate will possess good organisational skills and a proficiency in various software applications. You will be responsible for ordering supplies/parts and managing fleet administration including scheduling repairs.

Mon-Fri, 8:30am-5:00pm (fully office-based)

Key Responsibilities

• Manage incoming calls and respond to customer enquiries.
• Logging service requests, prepare quotations, raise PPMs and deploy engineer jobs as required.
• Assist with administrative tasks such as typing quotations, scheduling appointments, managing calendars, and coordinating meetings for directors.
• Resolving IT issues (inc telephone system) for employees or escalating to IT supplier.
• Work with team members to streamline processes and improve overall efficiency within the company.
• Provide support for general office functions as needed, including filing, document preparation, serving walk in customers, making tea, emptying dishwasher etc.
• Responsible for ordering parts, chemicals and general supplies from suppliers and processing related invoices.
• Provide a general HR service for the company, including booking holidays, managing absence records, correspondence to employees etc.

Key attributes

• Proven experience in a facilities type administrative role or similar position is preferred. Ability to communicate at all levels.
• Strong customer service and organisational skills with the ability to prioritise tasks effectively in a fast-paced seasonal environment.
• Proficiency in computerised systems, particularly Microsoft Office and Job Logic or similar service-based system and knowledge of problem solving for IT systems.
• Strong attention to detail for accurate data entry.
• Demonstrated ability to communicate effectively both verbally and in writing.

Benefits

• 22 days holiday plus Bank Holidays - 5 to be taken at Christmas
• Company pension
• On-site parking
• Early finish on Fridays

Please note: Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.

March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment's Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.

Consultant: Donna Jackson