Office-Based Customer Service Executive | Admin & Solutions Lead

Zest Recycle; Brentwood; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading recycling and waste management firm based in Brentwood is seeking a Customer Service Executive to handle enquiries and support operations. Key responsibilities include managing customer communications via Hubspot, processing orders, and supporting the Finance department. Ideal candidates will possess excellent organizational and communication skills, along with experience in busy office environments. Benefits include a competitive salary, 25 days holiday, and a pension plan, along with opportunities for professional growth.

Benefits

25 days holiday plus bank holidays

Pension

Employee of the Month programme

Free parking on-site

Active company social programme

Qualifications

• Previous office administration experience and excellent organizational skills.
• Experience in providing customer service in a fast-paced environment.
• Excellent communication skills that establish respect within the team.

Responsibilities

• Handle routine telephone and email enquiries using Hubspot.
• Record customer queries and complaints.
• Prepare quotations with direction from the Customer Service Manager.

Skills

Organizational skills

Customer service experience

PC literacy

Excellent communication skills

Ability to multi-task

Tools

Microsoft Office Suite

Hubspot

Job description

A leading recycling and waste management firm based in Brentwood is seeking a Customer Service Executive to handle enquiries and support operations. Key responsibilities include managing customer communications via Hubspot, processing orders, and supporting the Finance department. Ideal candidates will possess excellent organizational and communication skills, along with experience in busy office environments. Benefits include a competitive salary, 25 days holiday, and a pension plan, along with opportunities for professional growth.