Office-Based Customer Experience & Contracts Specialist

Response Personnel Ltd; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor to join their team in Milton Keynes on a 12-month temporary contract. In this on-site role, you'll provide exceptional service, resolving customer inquiries and managing administrative tasks efficiently. Ideal candidates will possess previous customer service experience and strong communication skills. Pay is competitive at £12.21 per hour, working Monday to Friday, from 09:00 to 17:00.

Qualifications

• GCSE or equivalent in English Language and Mathematics is preferable.
• Previous customer service experience is required.
• Able to resolve problems satisfactorily within predetermined time frames.

Responsibilities

• Respond to customer queries via calls, emails, and live chats.
• Record and action queries in the customer contact system.
• Ensure adherence to service level agreements.

Skills

Effective telephone and negotiation skills

Excellent administrative skills

Attention to detail

Customer service experience

Education

GCSE or equivalent in English Language and Mathematics

Job description

A leading recruitment agency is seeking a Customer Service Advisor to join their team in Milton Keynes on a 12-month temporary contract. In this on-site role, you'll provide exceptional service, resolving customer inquiries and managing administrative tasks efficiently. Ideal candidates will possess previous customer service experience and strong communication skills. Pay is competitive at £12.21 per hour, working Monday to Friday, from 09:00 to 17:00.