Office Apprenticeship Administrator - Auditor

Government jobs, apprenticeship; City Of London; Hybrid; GBP 15,000 - 18,000; Full time

Job summary

A leading training provider in England is seeking a Telesales Executive to connect aspiring apprentices with opportunities. This hybrid role involves supporting learner recruitment, managing internal audits, and maintaining documentation. The ideal candidate should have strong communication skills and a proactive approach. Competitive salary ranging from £15,704 to £17,274 along with a supportive environment for personal growth.

Qualifications

• Motivated and results-driven individual to fill the Telesales Executive role.
• Ability to connect with aspiring apprentices and employers effectively.
• Proficient in multiple IT packages including MS Office.

Responsibilities

• Support the Delivery Team with general administrative duties.
• Conduct internal audits and quality checks on documentation.
• Maintain accurate records of audit findings.
• Troubleshoot issues within learner files and portfolios.
• Liaise with staff across the Company to meet customer requirements.
• Support with the preparation of internal audits.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Presentation skills

Administrative skills

Number skills

Analytical skills

Logical

Team working

Initiative

Patience

Job description

Summary

We are seeking a motivated and results-driven Telesales Executive to join our learner recruitment and employer engagement team. This role is pivotal in connecting aspiring apprentices with life-changing opportunities and helping employers discover the benefits of workforce development through apprenticeships.

Wage and Salary

£15,704 a year

Salary: £15,704 to £17,274

Training

Course: Business administrator (level 3)

Hours and Location

Monday - Friday, 9.00am - 5.00pm. Hybrid (office-based in Essex with remote flexibility). 35 hours a week

Start Date

Thursday 1 January 2026

Duration

1 year

Positions available

1

What you'll do at work

Key Responsibilities:

• To support the Delivery Team with general administrative duties and tasks.
• Carrying out various internal audits and quality checks on our E-Portfolio platform to ensure consistency and a standardised approach has been taken.
• Ensuring that our current audit checklists are fit for purpose and current, and updating these where necessary.
• Ensuring accurate documentation of audit findings is recorded in a central system for Management access.
• Ensuring resolutions to audit risks are rectified and directed to the correct personnel.
• Work with the management team to troubleshoot issues within learner files and portfolios.
• To follow and understand ESFA and Ofsted criteria in relation to learners' progress and achievement of their learning programmes.
• Maintaining strong relationships with other departments, mainly through telephone and email communication.
• Support with the preparation of internal audits.
• To deal with all internal and external enquiries to the department professionally and effectively.
• To produce reports for Directors to monitor learner progress for specific employers.
• To liaise with staff across the Company to carry out duties consistent with the company's standard to meet customer requirements.
• Following up on invoices.
• Producing various reports and updating these as instructed by the Directors.

Where you'll work

335-351 Rainham Road South Dagenham RM10 8QR

Training Provider

PHOENIX4TRAINING LLP

Training Course

Business administrator (level 3)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face‑to‑face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best‑practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem‑solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training Schedule

Phoenix4Training -The Hubb, Business Centre, 335-351 Rainham Road South, Dagenham, RM10 8QR.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Patience

About this employer

Phoenix4Training is a leading training provider that specialises in the delivery of apprenticeships. This is a great opportunity for you to join a growing national training provider one which is relentless in delivering a quality education and experience to all of our students. Phoenix4Training also champions our staff and truly believes that a supportive and inclusive working environment is key to the company's, yours and our student's success. At Phoenix4Training, we are committed to creating a welcoming and approachable environment where everyone feels empowered to learn and grow. Through our hallmarks of sharing and caring, we strive to foster a culture of collaboration and support, inviting others to join us on our journey. Our mission is to build a better tomorrow by providing learning opportunities today, ensuring that each interaction leaves a positive impact and contributes to the collective betterment of our community. Learn more at www.p4t.co.uk

After this apprenticeship

Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

PHOENIX4TRAINING LLP

The reference code for this apprenticeship is VAC2000000646.

Apply now

Closes on Wednesday 31 December 2025.

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