Office Administrator/Receptionist

Darktrace; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global leader in AI for cybersecurity is seeking an Office Administrator to join the Facilities team in London. The ideal candidate will provide a professional welcome to visitors and perform a range of reception duties while maintaining office security and organization. Strong communication skills and previous reception experience are essential for this role, along with a proactive and warm attitude. This position offers a competitive benefits package including holiday entitlement and medical insurance.

Benefits

23 days’ holiday + public holidays

Birthday day off

Private medical insurance

Life insurance of 4 times salary

Salary sacrifice pension scheme

Enhanced family leave

Employee Assistance Program

Cycle to work scheme

Qualifications

• Professional and helpful individual with previous reception experience.
• Strong customer service focus and ability to assist visitors.

Responsibilities

• Act as the first point of contact for visitors.
• Direct visitors to the appropriate person and office.
• Answer and screen incoming phone calls.
• Maintain a tidy reception area.
• Sort and distribute daily post and deliveries.
• Control access via the reception desk.

Skills

Reception or front of house experience

Excellent written and verbal communication skills

Professional and warm attitude

Excellent organisational skills

Resourceful and proactive

Hands-on experience with office equipment

Job description

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com.

We are looking for a polished and professional front of house Office Administrator to join our Facilities team based in our busy London office. The ideal candidate is a detail-oriented team player who will be the first point of contact for visitors at the office, greeting and welcoming them to Darktrace.

For more information on our product and company, please consult our website.

What will I be doing

• Acting as the first point of contact for visitors, providing a warm and professional welcome
• Directing visitors to the appropriate person and office
• Answering, screening and forwarding incoming phone calls
• Ensuring the reception area is tidy and presentable, with all necessary stationery and material
• Receiving, sorting and distributing daily post and deliveries
• Maintaining office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Ordering front office supplies and keeping inventory of stock

What experience do I need

• We are looking for a professional, helpful and capable individual who has some previous reception or front of house experience.
• Excellent written and verbal communication skills, and you'll enjoy interacting with people
• A professional and warm attitude, with a strong customer service focus; you'll be happy to assist wherever you can to make our guests and visitors feel welcome
• Excellent organisational skills
• Ability to be resourceful and proactive when issues arise
• Hands‑on experience with office equipment (e.g. scanners and printers)

Daily working hours are 8:30 – 5.00 with an hour for lunch.

Benefits

• 23 days’ holiday + all public holidays, rising to 25 days after 2 years of service
• Additional day off for your birthday
• Private medical insurance which covers you, your cohabiting partner and children
• Life insurance of 4 times your base salary
• Salary sacrifice pension scheme
• Enhanced family leave
• Confidential Employee Assistance Program
• Cycle to work scheme