Office Administrator- Fleet and reporting

Norwood Electrical UK Ltd; Lockington; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local electrical services firm in Lockington is seeking an enthusiastic Office Administrator to support the day-to-day operations of their team. The ideal candidate will have strong IT skills, excellent organizational abilities, and a penchant for customer service. Key responsibilities include managing fleet administration, handling customer queries, and ensuring efficient reporting across departments. A supportive environment with opportunities to grow your skills is offered.

Qualifications

• Strong IT skills, particularly in Microsoft Office Suite.
• Exceptional communication skills for phone and email interactions.
• Familiarity with vehicle booking and maintenance processes is preferred.

Responsibilities

• Process and log regular vehicle checks and maintain fleet records.
• Act as first point of contact for customer queries via phone and email.
• Ensure timely submission of engineers' reports and maintain tracker reports.

Skills

Strong IT skills including Word, Excel

Excellent organisational and communication skills

Ability to work independently and as part of a team

Basic knowledge of vehicles

Job description

We’re looking for an enthusiastic and organised individual to join our friendly, sociable team at Norwood Electrical Head Office – DE74 2RH. As a family‑run business, we pride ourselves on our welcoming environment and supportive culture. As an Office Administrator, you’ll play a key role in supporting the smooth day‑to‑day running of the business, working with a hardworking and close‑knit team that values collaboration, positivity, and getting the job done.

The role requires someone who is highly organised, proactive, and able to manage a variety of day‑to‑day tasks efficiently.

Key Requirements

• Strong IT skills, including Word, Excel, and other Microsoft Office programs
• Excellent organisational and communication skills (phone and email)
• Ability to work independently and as part of a team
• Basic knowledge of vehicles, including booking in services and organising repairs, is highly desirable

We offer a welcoming, supportive environment where your contribution is valued and your skills can grow.

Reporting to the PAT Manager, you will be responsible for carrying out a range of administrative, fleet, customer service, and reporting tasks that facilitate the smooth operation of both the PAT and Electrical Department and wider business. You will be required to use a variety of business systems and software tools to achieve the desired outcomes. At times, you may be party to sensitive and confidential information, which must always be treated with discretion and professionalism. You will be asked to carry out tasks you are competent in or will be provided with training to develop competency.

Main Duties

Fleet Administration

• Process and log regular vehicle checks (van checks, trackers, MOT, servicing, tyres).
• Organise allocation of vehicles and maintain fleet records.
• Arrange new vehicle requirements including trackers, signage, and rentals.
• Liaise with external suppliers such as rental companies and maintenance providers.
• Ensure compliance with company fleet policies and health & safety standards.

Customer Service

• Act as first point of contact for customer queries by phone and email.
• Respond to client requests for documentation (PPM spreadsheets, RAMS, permits, competency evidence).
• Handle escalations promptly, ensuring professional communication and resolution.
• Acknowledge customer enquiries within same‑day / 24‑hour SLA, providing updates or resolution within 72 hours.
• Build positive working relationships with clients by delivering timely and accurate information.

Reporting & Administration

• Ensure engineers’ reports are submitted on time and processed weekly.
• Process incoming reports, site photos, and job documentation in line with requirements.
• Maintain daily and weekly tracker reports for the department.
• Provide regular updates to the Operations Director and/or relevant managers.
• Check and action reminders for repeat services and scheduled tasks.
• Prepare and distribute customer‑facing reports (e.g., PPM schedules, compliance records, PAT reports).
• Log and track issues raised during reporting, escalating where required.
• Attend internal or client meetings (in person or remotely) when reporting updates are required.
• Support the wider Electrical Department with general administration and reporting.

Personal Profile

• Maintain a professional & positive attitude whilst at work, always.
• Display a hardworking, competent, forward‑thinking approach.
• Reliable and able to work well both independently and as part of a team.
• Flexible and willing to develop and learn new skills.