Office Administrator

North-West News Group; Omagh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional news organization in Northern Ireland is seeking an Office Administrator to provide exceptional customer service and support sales efforts. The ideal candidate will manage incoming calls, handle customer inquiries at reception, and maintain accurate records, ensuring compliance with GDPR. Strong interpersonal skills and a proactive approach to identifying sales leads are essential for this role.

Qualifications

• Excellent knowledge of group products and services.
• Strong proficiency in managing customer inquiries efficiently.
• Ability to work within GDPR regulations.

Responsibilities

• Handle incoming calls and manage reception.
• Sell print and train in digital media advertising.
• Maintain accurate customer records.
• Process transactions and cash handling.
• Contribute positively in team meetings.

Skills

Customer service

Reception management

Sales lead identification

Office administration

Job description

The Office Administrator will handle all incoming calls and deal with customers at reception providing a friendly, professional and efficient business service at all times. The postholder will be required to be familiar with group products and services and will play a primary role in preparing and maintaining customer information for the wider sales team. Providing a comprehensive customer service to the general public is a key part of the role including forward planning, copy typing and proofing of Family Notices to deadline to ensure a streamlined and efficient business service.

Main Job Responsibilities

• Ensure a comprehensive knowledge of group products and services to include all print and digital products and promotions.
• Sell print and trained in digital media advertising for Notice Boards, Recruitment, Classifieds, Features. Target customers for ‘features’ advertising.
• Keep customers updated on Company products and services through specific email marketing campaigns.
• Inspire customer confidence by providing a comprehensive reception service and have the ability to talk competently to customers about specific customer needs.
• Confidence to ‘check in’ with customers to gauge satisfaction with service and where appropriate, provide information on planned sales campaigns.
• Initiative to identify and pass on relevant sales leads to the Business Development team.
• Ability to deal with customer enquiries relating to Family Notices, memorial cards, public notices, job advertising, classifieds etc.
• Ensure Family Notices are correctly received and processed for the customer and

for the Production team. Proofread finished pages.

• Maintain customer records and systems accurately and within GDPR regulations.
• Process cash and credit card transactions and ensure and accurate cash up at the end of each day’s business. Adhere strictly to North – West News Group’s credit policy
• General office administration to include switchboard, post, subscriptions
• Handle any customer issues quickly and efficiently, ensuring a high standard of customer care and business service at all times
• Keep personal skills and knowledge up to date e.g. system, accounts processes, product knowledge, competitor activity
• Manage advertising copy to deadline
• Attend and make positive and supportive contributions to relevant meetings with sales and other company teams.
• Any other duties commensurate with role and within capabilities and as required by management