Office Administrator

JMC Aviation; Molehill Green; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading aviation recruitment firm seeks an Office Admin to handle daily administrative duties and enhance customer experiences. Responsibilities include providing support to the CEO, maintaining operational standards, and ensuring effective communication across teams. Ideal candidates have experience in customer service, excellent communication skills, and a proactive approach. A valid UK Driving License is required. Competitive benefits package offered.

Benefits

25 days annual leave plus bank holidays

Salary Exchange Pension Scheme

Employee Assistance Programme

Life Assurance

Employee Cash Plan

Enhanced Maternity and Paternity Schemes

Professional Growth and Development

State-of-the-art Equipment and Technology

Qualifications

• 1 year or more experience in customer service or hospitality.
• Fluent in English.
• Must hold a valid UK Driving License and access to their own vehicle.

Responsibilities

• Responsible for daily administrative duties.
• Assist in the lounge when operationally required.
• Provide administrative assistance to the CEO and Ramp Manager.

Skills

Customer Service Experience

Communication Skills

Problem-Solving Ability

Flexibility

Presentation Skills

Attention to Detail

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Job Title: Office Admin

Location: Stansted

Employment Type: 1 Year Contract

Shifts: Monday - Friday 8.30 - 5 PM

Benefits

• 25 days annual leave plus bank holidays
• Salary Exchange Pension Scheme
• Employee Assistance Programme
• Life Assurance
• Employee Cash Plan
• Enhanced Maternity and Paternity Schemes
• Professional Growth and Development
• State-of-the-art Equipment and Technology

About the Role

Reporting directly to the CEO, the role will be responsible for the daily administrative duties, to ensure a safe, efficient, and enjoyable customer experience to all. Assisting in the lounge when operationally required, the role is offered on a fixed term basis.

Key Responsibilities

• Keep staff fully informed of changes in working practices and Operational procedures.
• Carry out Return to Work Interviews in line with Company Absence Management Policy.
• Adopt a flexible approach to working hours providing assistance in the lounge when required.
• Ensure that the presentation and cleanliness of the FBO areas, offices, building, and equipment is maintained and anything which needs attention is reported.
• Provide monthly data to the CEO.
• Provide Administrative assistance to the CEO and Ramp Manager as and when required.
• Monitor Company uniform standards to ensure they are always adhered to by all staff and inform the direct line manager when uniform standards are not being correctly followed.
• Update training files, monitor training requirements, expiry dates and book training courses for both new and existing employees.
• Monitor GSE maintenance records and book all applicable services in a timely manner.
• Monitor the lease and maintenance of all company vehicles and book all applicable services in a timely manner.
• Manage Security equipment maintenance, report faults and rectify in a timely manner.
• Create new Risk Assessments as and when required.
• Notify CSR and Ops hours and source overtime if required.
• General Administration duties as required.
• Perform any other duties within your capabilities as directed by the Company.

Candidate Requirements

• 1 year or more experience in Customer Service or Hospitality.
• Self-driven and results oriented with a clear focus on safety and quality.
• Proactive and problem-solving ability.
• Excellent communication skills – face to face, telephone – and written communication skills.
• Enthusiastic individual and passionate about aviation.
• Flexible and able to manage varying demands and workloads.
• High levels of presentation, interpersonal skills, discretion and trustworthiness.
• Fluent in English.
• Computer literate (Word, Excel, PowerPoint, Outlook) & numerical skills.
• Understanding of luxury industry, paying attention to detail and providing a VVIP service.
• Must hold a valid UK Driving License and have access to their own vehicle.
• Must meet the requirement to hold a valid airside security pass.

Why Work with JMC Aviation

At JMC Aviation, we specialise in aviation recruitment across engineering services and training to airlines, MROs and OEMs, leasing and asset management companies, and component overhaul organisations. With deep industry knowledge and a global network, we match the right talent to the right roles – contract or permanent.

• Industry-leading compliance support
• Fast onboarding and documentation assistance
• Dedicated recruitment consultant
• Placements across the globe
• Extensive experience and knowledge of the aviation sector

How to Apply

Submit your up-to-date CV, along with copies of right to work documents.

Compliance & Equal Opportunities

JMC Aviation is committed to equal opportunity and diversity in the workplace. All applicants will be considered based on merit, qualification, and business need, regardless of age, gender, nationality, or background. We operate in full compliance with global aviation recruitment regulations.

GDPR: In applying for the above position and sharing your personal data with JMC Aviation Limited, you acknowledge that your personal data will be processed in accordance with our Privacy Policy (found on our website).