Office Administrator

Anglian Home Improvements; Exeter; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading provider of home improvement solutions is seeking an Office Administrator to join their team in Exeter. In this role, you will provide exceptional customer service and coordinate installation teams to ensure a smooth operation. The ideal candidate should have excellent communication, strong organizational skills, and the ability to manage multiple tasks effectively. This position is vital for maintaining high standards and ensuring a positive experience for customers.

Qualifications

• Detail-oriented and customer-focused individual.
• Ability to coordinate installation teams and resolve operational issues.

Responsibilities

• Main contact point for customers, delivering exceptional customer service.
• Coordinate installation teams and customers for project execution.
• Monitor appointment schedules to ensure deadlines are met.
• Maintain accurate records of project details.
• Resolve operational issues efficiently.
• Process purchase orders and reconcile invoices.

Skills

Excellent communication and interpersonal skills

Strong organisational abilities

Ability to manage multiple tasks

Job description

We are currently seeking an Office Administrator to join our thriving team at Anglian Home Improvements, a leading provider of home improvement solutions. As an Office Administrator, you'll be at the heart of our operations, ensuring seamless coordination and outstanding customer service.

We're looking for a detail-oriented and customer-focused individual to support our team in ensuring the smooth running of our local depot. From coordinating installation teams to resolving operational issues, you will play a vital role in maintaining our high standards, and ensuring each customer has a positive experience.

Key Responsibilities

• You will be the main contact point for our customers, delivering exceptional customer service by promptly assisting with any queries or concerns.
• Coordinate installation teams, trades, and customers to ensure smooth project execution.
• Monitor and track appointment schedules and installation plans to ensure deadlines are met.
• Maintain accurate records project details related to installations.
• Resolve operational issues efficiently to minimise disruptions.
• Process purchase orders and reconcile invoices.

Key Skills

• Excellent communication and interpersonal skills.
• Strong organisational abilities with a keen attention to detail.
• Ability to manage multiple tasks and prioritise effectiv...