Office Administrator

RecruitAbility Ltd; England; On-site; GBP 25,000 - 28,000; Full time

Job summary

A recruitment agency is seeking an experienced Office Administrator for its Client Services team in Bishop's Stortford. In this role, you will provide essential day-to-day administrative support, manage client records, and ensure office processes run smoothly. Ideal candidates are organised, approachable, and have strong communication skills, with confident IT proficiency, particularly in Microsoft Office. The position offers competitive benefits including 25 days' holiday and a pension scheme.

Benefits

25 days' holiday per year

Company pension scheme

Death in service benefit

Critical illness cover

Qualifications

• Previous office experience is essential.
• A professional and friendly telephone manner.
• Ability to manage workload and meet deadlines.

Responsibilities

• Provide day-to-day administrative support to the Client Services team.
• Answer the telephone and filter calls.
• Maintain an organised office environment.

Skills

Organised

Approachable

Strong communication skills

Confident IT skills

Attention to detail

Tools

Microsoft Office

Job description

Overview

Job Title: Office Administrator

Location: Office-based, Bishop's Stortford

Hours: Monday - Friday (8.30am - 5.00pm)

Salary: £25,000 - £27,500 (depending on experience)

My client is looking for an experienced Office Administrator to join its friendly and supportive Client Services team.

This is a varied, people-focused role supporting both clients and colleagues, ideal for someone organised, approachable and keen to build a career in financial services.

The role

You'll be providing day-to-day administrative support to the Client Services team, helping ensure client records, documentation and office processes run smoothly and compliantly.

Key responsibilities

• Answering the telephone, filtering calls and passing on messages
• Meeting and greeting clients attending office appointments
• Maintaining a well-presented and organised office environment
• Updating client information and fact finds on a back-office system
• Generating and updating client risk profile results
• Carrying out anti-money laundering checks
• Collating compliance documentation such as valuations, schedules and agreements
• Updating client agreements and GDPR information on internal systems

Training and development

Full induction training will be provided, along with ongoing training on internal systems and external provider platforms.

What we're looking for

• Previous office experience is essential
• A professional and friendly telephone manner
• Strong communication skills and the ability to build rapport with clients
• Confident IT skills, including Microsoft Office
• Good numeracy and attention to detail
• Strong written skills, with the ability to produce clear, well-worded emails and letters
• Ability to manage workload, prioritise tasks and meet deadlines
• Comfortable working both independently and as part of a team
• A flexible, proactive attitude with a high level of confidentiality

You'll be a positive, cheerful addition to a supportive team and happy to take part in ongoing training and development.

Benefits

• 25 days' holiday per year (plus Bank Holidays)
• Company pension scheme
• Death in service benefit (after qualifying period)
• Critical illness cover (after qualifying period)