Office Administrator

Travail Employment Group; Cheltenham; On-site; GBP 23,000 - 25,000; Full time

Job summary

A dynamic employment agency based in Cheltenham seeks an organized Office Administrator for a temporary-to-permanent role. You will provide essential administrative support, act as the first point of contact for customers, and manage compliance and timesheet processes. The ideal candidate will possess excellent communication skills, be proficient in Microsoft Office, and excel in maintaining accuracy and attention to detail. This role offers a chance to thrive in a busy office environment, supporting day-to-day operations effectively.

Qualifications

• Strong administrative and organisational skills are essential.
• Excellent communication skills are required.
• Attention to detail and accuracy is critical.
• Experience with Microsoft Office is necessary.

Responsibilities

• Act as the first point of contact for customers, clients, and visitors.
• Provide administrative support to the wider team.
• Accurately process weekly and monthly timesheets.
• Assist with general compliance activities.
• Create documents and presentations using Canva.

Skills

Strong administrative and organisational skills

Excellent written and verbal communication skills

Good attention to detail

Confident using IT systems, including Microsoft Office

Job description

Job Title : Office Administrator (Temporary to Permanent)

Salary : £23,000 - £25,000 per annum (depending on experience)

Contract : Temporary to Permanent

Location : Cheltenham

Hours : 34.5 hours per week, Monday to Friday, with a 1 : 30pm finish on Fridays

About the Role

We are seeking a highly organised and proactive Office Administrator to join our Cheltenham-based team on a temporary-to-permanent basis. This is a key role within the business, providing essential administrative support while acting as the first point of contact for customers and visitors.

The successful candidate will play an important part in ensuring the smooth day-to-day running of the office, supporting compliance processes, processing timesheets, and creating internal and external materials using Canva. This role would suit someone who enjoys variety, takes pride in accuracy, and thrives in a customer-facing environment.

Key Responsibilities

Customer Service & Communication

• Act as the first point of contact for customers, clients, and visitors
• Handle incoming calls and emails in a professional and friendly manner
• Respond to enquiries promptly or direct them to the appropriate team member
• Maintain a positive and professional company image at all times

Administrative Support

• Provide comprehensive administrative support to the wider team
• Manage data entry, filing, scanning, and document control
• Maintain accurate records and update internal systems as required
• Support diary management, meeting coordination, and general office organisation

Time sheet Processing

• Accurately process weekly and monthly timesheets
• Chase missing or incorrect information where necessary
• Ensure timesheets are completed in line with internal deadlines
• Liaise with relevant departments to resolve any discrepancies

Compliance Support

• Assist with general compliance activities, ensuring records are accurate and up to date
• Support audits and internal checks as required
• Maintain confidentiality and adherepies company policies and procedures
• Ensure documentation is stored and managed in line with compliance standards

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Canva & Document Creation

• Create and update documents, presentations, and basic marketing materials using Canva
• Ensure branding and formatting are consistent and professional
• Support internal communications and documentation updates

Skills, Knowledge & Experience

Essential

• Strong administrative and organisational skills
• Excellent written and verbal communication skills
• Good attention to detail and a high level of accuracy
• Confident using IT systems, including Microsoft Office
• Ability to manage multiple tasks and prioritise workload effectively

Desirable

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