Office Administration Assistant

Nelsons; Trefriw; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

25 days holiday

Christmas shutdown

Staff discounts

Volunteer days

Pension

Job summary

Nelsons is seeking an Office Administration Assistant to provide general admin support across production and office functions. You will handle data entry, scheduling, purchasing, invoicing and travel arrangements with a proactive, detail‑oriented approach.

The role requires strong IT skills, GCSEs in English and Maths, and the ability to work independently while meeting daily deadlines. Office-based with potential for growth and training in ERP SAP.

Qualifications

• GCSE English and Maths required.
• Competent IT skills and proficiency with standard software.
• Ability to work accurately with attention to detail.
• Team player with strong communication skills and initiative.

Responsibilities

• General administration: data entry, filing, document organisation.
• Answer calls, respond to emails, direct inquiries to the right dept.
• Schedule meetings, manage diaries and calendars.
• Prepare documents, reports, presentations and correspondence.
• Manage site non-stock purchasing with cost, quality and service in mind.
• Raise purchase orders for stock and non-stock items.
• Process invoices, receipts and basic expenses.
• Arrange travel, book transport and accommodation.
• Order and stock office supplies; maintain equipment.
• Input production data into ERP (SAP training provided).
• Act as first point of contact for service providers.
• Assist with training events and department administration.
• Support engineering and warehouse teams as needed.

Skills

Attention to detail

Initiative

Communication skills

Team player

Problem solving

Education

GCSE English and Maths

Tools

SAP

Job description

Nature, nurture and wisdom

We believe nature holds the key to our emotional and physical wellness, providing gentle yet effective remedies. At Nelsons, we harness these powerful ingredients and infuse them with centuries’ worth of expertise to offer traditional treatments for a modern world.

We’re an award winning, family-owned business, whose passion for providing natural healthcare choices since 1860 continues to drive us today. Nelsons is one of the UK’s leading and Europe’s longest established manufacturer of natural healthcare products, having built up an impressive portfolio including the world-famous RESCUE® Remedy and Teetha®

What’s next? Growth, and lots of it! We’re experiencing a significant and exciting period of digital transformation and we’re looking for talented, ambitious individuals to help drive meaningful impact across the business.

The Role:

Spatone and Nelsons are entering an exciting period of growth, creating an opportunity for this role to support a thriving business and contribute to its continued success. The Office Administration Assistant will provide general administrative support to Managers, helping with day-to-day activities across both production and office functions. You will need to have a friendly, approachable manner and a professional telephone style, coupled with a proactive, hands‑on approach with the confidence to take ownership of tasks. We are looking for strong organisational and keyboard skills, with good attention to detail. The ability to work independently and meet strict daily and weekly deadlines, along with a willingness to learn new skills and adapt to changing business needs.

Key Responsibilities:

• General administration duties in including data entry, filing, and organising documents
• Answering phone calls, responding to emails and directing enquiries to the right department or person
• Scheduling meetings, managing diaries and coordinating team calendars
• Preparing documents, reports, presentations and correspondence
• To organise all site non-stock purchasing requirements ensuring optimal cost, quality and service is obtained
• Raise Purchase Orders for stock and non-stock items
• Processing invoices, receipts and basic expense records
• Supporting travel arrangements, including booking transport and accommodation
• Ordering office supplies and ensuring equipment is stocked and maintained
• Input data from production into ERP system i.e. SAP (training to be provided)
• To act as a first point of contact for service providers (laundry/cleaners/security)
• To assist in the scheduled of training events
• Provide administration support to engineering and warehouse departments as requested
• Assist with event planning and coordination
• Ensure all training relevant to the position and required tasks are completed and kept up to date
• Use assigned initials within cGMP environment (training to be provided)
• All documentation relating to Spatone’s products are kept within Quality Management System (QMS) and adhere to Data Integrity (see POL-002) (training to be provided)
• Understanding and adhering to cGMP environment requirements (training to be provided).

• English and Maths GCSE (or equivalent)
• Competent IT skills
• Ability to work accurately, with attention to detail
• Ability to use own initiative
• Ability to organise, prioritise and deal effectively with a varied workload
• Team player with strong communications skills
• Experience in problem solving

Bonus if you have

• Experience of an ERP system such as SAP
• Experience of working in a busy, fast paced environment

Annual bonusscheme

25 days holiday per year, plus Bank hols PLUS Christmas shut down - whoop!

Free products and staff discounts to keep you healthy and happy

Paid days off to volunteer for some awesome charities

We also have regular socials, free products plus all your standard stuff such as pensions. We can tell you all about what is available to you when you start!

Nelsons is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. We are interested in every individual bringing their whole self to work and this includes you!