ODU Logistics Officer - Counter Terrorism Policing

West Midlands Police; Birmingham; On-site; GBP 28,000 - 33,000; Full time

Job summary

A regional law enforcement agency in Birmingham is seeking a Business Support Officer to provide administrative support for training events. The ideal candidate will have excellent organizational and IT skills, with a commitment to customer service. Responsibilities include booking travel, maintaining finance records, and supporting team activities. This full-time role requires effective communication skills and the ability to work under pressure within a team environment.

Qualifications

• Experience of working in a customer focussed environment.
• Good organizational skills with the ability to work under pressure and tight deadlines.
• Excellent written and verbal skills to communicate effectively.

Responsibilities

• Organizing and administering training events and ensuring logistical arrangements.
• Supporting the ODU team with training registration data.
• Maintaining and updating course material and documentation.

Skills

Customer service

Organizational skills

Effective communication

IT skills

Teamwork

Tools

Microsoft Word

Excel

Powerpoint

Outlook

Job description

Closing date: 12 December 2025, 11:59pm

Salary: £28,914 - £32,613 ▪ Grade: 4

Type: Full time

Counter Terrorism Policing (CTP) is a collaboration of UK police forces working with the UK intelligence community to help protect the public and our national security by preventing, deterring and investigating terrorist activity.

Based at our modern offices near to Birmingham International Airport, our Operational Development Unit (ODU) is a dedicated team who are responsible for the strategic management of Learning, Training and Exercising (LTE) within the CT Network. The unit forms a key part of the Prepare strand of the Home Office CONTEST Strategy. Working alongside our partners, the ODU harnesses the value of shared LTE to ensure the CT Network is ready, prepared and interoperable to respond to current and emerging terrorism threats.

We're looking for a highly organised, committed individual with excellent IT skills, and high levels of customer service to join us as a Business Support Officer to organise and administer training events and provide administrative support across the team.

You will work Monday to Friday from 8am to 4pm but an element of flexibility is necessary to meet operational requirements. The role is primarily office based however there will be some flexibility to work in an agile approach.

The role

As a key member of our Operational Development Unit, you'll be responsible for supporting the efficient and effective administration of a portfolio of training packages.

Using your excellent customer service and communication skills, you'll provide support including booking accommodation and travel, undertaking finance, procurement, and general administration duties. You'll be the first point of contact for all enquiries relating to resource management and attendance on LTE events and meetings.

We want the best from you. We'll provide you with opportunities for continuous professional development and offer an excellent working environment. This includes the ability to work with national agencies and with staff at all levels across the CT Network.

Responsibilities

• Organising and administering training events and ensuring logistical arrangements, including attendance and recording feedback.
• Supporting the ODU team, including updating and recording training registration data, and the use of booking systems.
• Supporting the formation, recording and maintenance of internal meetings, training, forums and workshops.
• Maintaining and updating course material including delegate information and joining instructions ensuring documentation relating to course delivery is made available to delegates.
• Supporting meetings; minute taking, maintaining action logs, collation and circulation of documentation and co-ordinating pre meet sessions.
• Ordering uniform, stationery and other consumables, using contracted suppliers.
• Maintaining accurate finance records including creating and processing invoices.
• Ordering refreshments/catering for meetings and courses.
• Undertaking Health and Safety Coordinator responsibilities including preparation for annual audit, ensuring staff receive adequate training and information, and actively participating in health and safety meetings. Ensuring required Risk Assessments are in place.
• Report and record maintenance faults and follow up where required.

Skills and competencies

Essential

• Experience of working in a customer focussed environment utilising tact and diplomacy skills to influence and negotiate towards positive outcomes.
• Effective team working skills.
• Good organisational skills with the ability to work under pressure and to tight deadlines, sometimes on own initiative without supervision.
• Excellent written, numeracy and verbal skills with the ability to communicate effectively with internal and external stakeholders at variety of levels.
• Effective IT skills, including Microsoft Word, Excel, Powerpoint and Outlook.
• Experience of minute taking.

Desirable

• Administration, planning and organising of large‑scale training events.
• Knowledge of Health and Safety in an office environment.
• A full driving licence.

Security Clearance

⚠ This post requires British nationality (some dual nationalities may be ineligible) and an Enhanced Security Check Clearance.

You will need to undergo additional security clearance checks, with the offer of employment being conditional on obtaining all of the necessary security clearances.

There are limitations on travelling to a small number of countries once in post.

Diversity & Inclusion

We maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities, whilst protecting them from harm.

Counter Terrorism Policing is always working to build upon our diverse workforce to reflect the country we serve. An inclusive culture enables us to do things differently, working in ways that meet individuals' needs, flexing working patterns to ensure work-life balance is healthy so that we deliver the best for the organisation.

We are a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a Disability Confident Interview Scheme - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example, in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non‑disabled applicants.

Advertisement Closing Date

We reserve the right to close this advertisement early if the maximum volume of applications has been reached. Candidates with unsubmitted applications will not be informed prior to the advert closing.

Please do not attach a CV/covering letter as these will not be used during the application process.