Ocean Import Operator

TN United Kingdom; Greater London; Hybrid; GBP 34,000; Full time

Job summary

An established industry player is seeking an experienced Ocean Import Operations & Account Manager to join their dynamic team in Manchester. This role offers a competitive salary and a hybrid working model, allowing flexibility while ensuring efficient operations. You will be responsible for managing ocean import operations, liaising with various stakeholders, and maintaining high customer satisfaction levels. With a strong focus on profitability and efficiency, you will play a crucial role in supporting the company's growth within the logistics sector. This is an exciting opportunity to make a significant impact in a thriving organization.

Benefits

Quarterly bonus incentive

25 days annual leave

Contributory pension scheme

Enhanced maternity and paternity leave

Cycle to work scheme

Annual birthday leave

Day off for child’s first day at school

Qualifications

• Experience in ocean import operations within the freight forwarding industry.
• Strong customer service skills and ability to meet KPIs.

Responsibilities

• Manage end-to-end ocean import operations for key customer accounts.
• Ensure timely processing of all shipments and invoicing.

Skills

Ocean Import Operations

Customer Service

Freight Forwarding

Invoicing

Liaising with Shipping Lines

Job description

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Position: Ocean Import Operations & Account Manager

Location: Wythenshawe, Manchester

Salary: £34,000 + Bonus paid quarterly

Hours: Mon – Fri – 8:30am – 5:00pm – Hybrid working – 1 day from home, 4 days in the office

Ocean Import Operations & Account Manager Overview

We are seeking an experienced Ocean Import Specialist within the freight forwarding industry based in Wythenshawe, Manchester, to join our team at the fastest-growing employee-owned UK freight forwarder. We provide a variety of logistics services, including ocean freight, air freight, road freight, 3PL, and e-commerce fulfillment to multiple clients with global supply chains.

You will be accountable to the Operations Team Leader for the day-to-day running of customer import and export requirements via ocean, air, and road, ensuring procedures are followed, and the department remains profitable, efficient, and focused.

Key Responsibilities:

1. Complete start-to-finish ocean import operations for key customer accounts
2. Ensure all shipments (imports/exports) are processed in a timely manner
3. Prompt processing of customer invoicing and passing of supplier costs to meet KPIs
4. Liaise with shipping lines, carriers, merchant haulage, and overseas agents
5. Obtain quotes and rates for the best possible prices
6. Provide the highest levels of customer service and satisfaction

Company Benefits:

• Competitive salary up to £34,000 per annum
• Quarterly bonus incentive, typically between £X – £X annually
• Hybrid working – 1 day from home, 4 days in the office
• 25 days annual leave per annum, with an additional purchase scheme
• Contributory pension scheme
• Annual bonus
• Annual birthday leave
• Enhanced maternity and paternity leave
• Day off for child’s first day at school
• Cycle to work scheme

WR Logistics is the #1 recruitment partner for all vacancies in the logistics industry. We recruit UK-wide for permanent and contract jobs.

WR is acting as an Employment Agency in relation to this vacancy.