Ocean Import Coordinator

WR Logistics; Coleshill Heath; On-site; GBP 35,000; Full time

Job summary

A logistics company is seeking an Ocean Import Coordinator in Birmingham. The successful candidate will be detail-oriented and customer-focused, ensuring smooth international shipments and outstanding customer support. Responsibilities include booking freight, managing documentation, and maintaining relationships with customers. Candidates should be knowledgeable about ocean freight operations and have experience in a UK-based Freight Forwarding company. The role offers a salary of £35,000 and various benefits including healthcare and holiday.

Benefits

Bonus paid

Health care cash plan

Accredited 'Great Place to Work Award'

Retail discounter cash plan

Regular team social events

25 days holiday

Free electric car charging at the office

Full training suite to support your development

Responsibilities

• Book freight with approved carriers and shipping lines.
• Maintain strong customer relationships and provide fast, professional query resolution.
• Communicate with overseas agents and customers via email, phone, and online systems.
• Check and manage import documentation and pre-alerts.

Skills

Knowledge of ocean freight operations

Knowledge of freight import operations

Experience with a UK based Freight Forwarding company

Job description

Job Title: Ocean Import Coordinator

Salary: £35,000

Location: Birmingham

About the Role

We're looking for a detail-driven and customer-focused professional to join our Ocean Import team. You'll play a key role in ensuring international shipments move smoothly and customers receive outstanding support throughout the freight journey.

Responsibilities

• Book freight with approved carriers and shipping lines
• Maintain strong customer relationships and provide fast, professional query resolution
• Communicate with overseas agents and customers via email, phone, and online systems
• Check and manage import documentation and pre-alerts

Requirements

• Knowledge of ocean freight operations
• Knowledge of freight import operations
• Experience with a UK based Freight Forwarding company

Benefits

• £35k annual salary
• Bonus paid
• Health care cash plan
• Accredited "Great Place to Work Award"
• Retail discounter cash plan
• Regular team social events
• 25 days holiday
• Free electric car charging at the office
• Full training suite to support your development