Ocean Import Coordinator

American President Lines; Ashby-de-la-Zouch; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics provider in Ashby-de-la-Zouch is seeking an Ocean Import Coordinator to enhance customer service in their operations. The ideal candidate will have end-to-end ocean import experience, be knowledgeable in customs clearance, and excel in a fast-paced environment. This hybrid role offers a dynamic workplace with diverse growth opportunities and a comprehensive benefits package.

Benefits

Competitive annual leave entitlement

Holiday buy scheme

Pension and life assurance

Employee benefits platform for discounts

Qualifications

• Proven end-to-end experience within ocean imports.
• Ability to form internal and external relationships.
• Experience in a fast-paced ocean or multimodal operation.

Responsibilities

• Provide excellent customer service and proactive service recovery.
• Act as the customer interface for import operational processes.
• Check shipment statuses and resolve incidents immediately.

Skills

Strong communication skills

Problem-solving

Customer service excellence

Accuracy and efficiency

Knowledge of customs clearance processes

Tools

Cargowise

Job description

Ashby-de-la-Zouch, GB

Ocean Import Coordinator

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

We have an exciting opportunity for an Ocean Imports Coordinator!

This amazing role will see you working within our busy ocean operation based in Ashby de la Zouch, where you will focus on end-to-end imports operational activity for our customers.

This hybrid role will see you working Monday to Friday, either working 8am-4:30pm, 8:30-5pm or 07:30am to 4:00pm, dependent on preference.

WHAT ARE YOU GOING TO DO?

Reporting into the Ocean Import Supervisor, you will provide excellent customer service and proactive service recovery to ensure constant communication with our customers, driving operational and customer service excellence and satisfaction.

You will act as the customer interface to all import operational processes, always maintaining accuracy and compliance. You will create internal and external relationships that will allow you to keep informed on shipment details and status for allocated customers, whilst handling customer inquiries, claims, requests, and complaints where you will provide remedial actions.

You will use management systems to check shipment statuses, identifying and resolving incidents immediately to ensure a smooth and seamless customer experience. In addition to day-to-day activities, you may be required to actively participate in projects to meet operational and customer service excellence.

WHAT ARE WE LOOKING FOR?

Our ideal candidate will have proven end-to-end experience within ocean imports, knowledgeable in customs clearance processes and will already be operating within a fast‑paced ocean or multimodal operation. You will be a strong communicator with the ability to form relationships internally and externally, possess excellent customer service skills, a natural problem solver and logical thinker, and a team player who can prioritise their own workload with accuracy and efficiency.

It would be desirable, however not essential, if you have proven Cargowise experience.

This is an excellent opportunity to join a growing ocean freight team who provide an outstanding service to customers.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money‑off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.