Ocean Freight Coordinator

Adecco; Manchester; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading logistics company in Manchester is seeking an Ocean Freight Coordinator to manage import/export operations, prepare Customs entries, and liaise with clients. Candidates should possess strong customer service skills, organizational abilities, and proficiency in Microsoft Office, with CargoWise experience being a plus. The role offers a salary ranging from £28,500 to £33,000 per annum along with additional benefits like health plans and annual leave.

Benefits

Health Cash Plan

Long Service Awards

23 days annual leave – plus bank holidays

Life Insurance

Sick Pay after probation

Pension

Qualifications

• Confident telephone manner with strong customer service skills.
• Ability to communicate clearly and professionally.
• Attention to detail and strong organizational skills.

Responsibilities

• Manage daily import/export operations for clients.
• Prepare and submit Customs entries.
• Liaise with clients on documentation and charges.
• Provide quotations and respond to inquiries.
• Use CargoWise 1 (CW1) for job monitoring.
• Handle invoicing and documentation.
• Coordinate with branch offices and teams.

Skills

Customer service skills

Professional communication

Organizational skills

Proficiency in Microsoft Office

CargoWise experience

Knowledge of HMRC Entry Software

Tools

CargoWise 1

Job description

Ocean Freight Coordinator - South Manchester

£28,500-£33,000 per annum

About the Employer

Our client is a leading logistics company known for delivering fast, flexible, and cost‑effective transport solutions across the UK and internationally. With a strong emphasis on bespoke services and a modern working environment, they are committed to excellence and employee wellbeing.

Key Responsibilities

• Manage daily import/export operations for Manchester‑based clients.
• Prepare and submit Customs entries.
• Liaise with clients regarding documentation, deliveries, and charges.
• Provide quotations and respond to inquiries professionally.
• Use CargoWise 1 (CW1) to load jobs and monitor ETAs.
• Handle account management, invoicing, and documentation including PODs and C88s.
• Coordinate with branch offices and warehouse teams.
• Support the Branch Manager with additional tasks as needed.

What We're Looking For

• A confident telephone manner and strong customer service skills.
• Clear and professional communication abilities.
• Proficiency in Microsoft Office; CargoWise experience is a plus.
• Strong organisational skills and attention to detail.
• Knowledge of HMRC Entry Software, Tariffs, and Port Inventory Systems is advantageous.

Performance Indicators

• Accuracy and timeliness of customs entries and documentation.
• Positive client feedback and effective account management.
• Compliance with internal audits and operational procedures.

What's in it for you

• £28,500-£33,000 per annum
• Long Service Awards
• Health Cash Plan
• 23 days annual leave – plus bank holidays
• Life Insurance
• Sick Pay – after passing probation period
• Pension

Adecco is a disability‑confident employer. We are committed to running an inclusive and accessible recruitment process. If you require reasonable adjustments at any stage, please let us know – we’re here to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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