Occupancy & Customer Relations Manager (Care Homes)

The Talent Hub; Aylesbury; On-site; GBP 35,000 - 38,000; Full time

Job summary

A leading care provider in Aylesbury is seeking an experienced Customer Relations Manager to oversee the enquiry process for our care homes. You will be responsible for managing client relationships, ensuring a seamless move-in experience, and driving occupancy growth. The ideal candidate will possess strong customer service and sales skills, with experience in the care or hospitality sectors being advantageous. The role offers a competitive salary and opportunities for professional development.

Benefits

Access to exclusive discounts

Employee recognition schemes

Support for additional qualifications

Financial and wellbeing support

Qualifications

• Proven experience in customer relations/sales, ideally within care or hospitality sectors.
• Understanding of fee sources and structures in the care sector is a plus.
• Natural communicator who builds trust and rapport with families and stakeholders.

Responsibilities

• Manage the enquiry process and ensure effective follow-ups.
• Collaborate with the home team for seamless handover and move-in experience.
• Drive occupancy growth through marketing and community engagement.

Skills

Customer service skills

Sales skills

Communication

Organizational skills

Attention to detail

Proactive

Job description

A leading care provider in Aylesbury is seeking an experienced Customer Relations Manager to oversee the enquiry process for our care homes. You will be responsible for managing client relationships, ensuring a seamless move-in experience, and driving occupancy growth. The ideal candidate will possess strong customer service and sales skills, with experience in the care or hospitality sectors being advantageous. The role offers a competitive salary and opportunities for professional development.