O2C Business Transformation Manager

Capgemini UK; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global technology consulting firm is seeking an O2C Business Transformation Manager in London. The role involves guiding clients through large-scale transformations, requiring at least 9 years of experience in Order-to-Cash processes. Candidates should have strong skills in documentation, process mapping, and communication. Join a thriving environment with a commitment to employee wellbeing, supporting your professional and personal growth.

Benefits

Wellbeing apps

Mental health support

Professional development opportunities

Qualifications

• At least 9 years of experience in Order-to-Cash processes.
• Experience in FMCG sector preferred.
• Strong documentation and process mapping skills required.

Responsibilities

• Guide clients in technology-enabled transformation projects.
• Document process improvements and business cases.
• Analyze data to provide improvement recommendations.

Skills

Order Management

Billing

Credit Management

Cash Application

Collections

Disputes

Communication

Presentation

Education

Bachelor's degree

Tools

Visio

S4H

SAP ECC

Oracle

Job description

Job Title

O2C Business Transformation Manager

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About the job you’re considering

As an integral part of Capgemini’s IFAO Project & Consulting Team, you will help guide our Clients towards large-scale transformations using automation and technology solutions at the very forefront of innovation in C2C area. You will have the opportunity to shape the future of business operations at large and will take responsibility for fine-tuning and orchestrating technology-enabled transformation projects. We seek focused and inspired individuals who have the special power to build the close, trusting relationships that are key to delivering the seamless and efficient transitions and transformations that Clients expect from Capgemini.

Your role

• Participate in the process and technology transformation projects within Finance, supporting Transformation Consultants and Transformation Managers in successful development of agreed project deliverables for internal as well as for external Clients
• Participate in projects that may be related to: target operating model design, process design, process and technology maturity assessment, benchmarking, GBS / SSC set up, automation potential assessment, ERP/Platform solutions implementation, RPA implementation, transition, training delivery, change management and similar; apply in practice different process improvement methodologies (e.g. Lean Six Sigma / DGEM Benchmarking, ESOAR) to the area of expertise for the continuous improvement and transformation purposes
• Operate at the level of Subject Matter Expert and trusted advisor for client within the area of expertise. Keep abreast of technology developments, their strengths and weaknesses and suggest process and technology related improvements within the given area of expertise
• Act as a Stream Lead or Project Lead, having full accountability for high quality deliverables with minimum guidance. Bear the full accountability for all project deliverables, as well as own personally certain project deliverables that could be related to documentation of identified process challenges, potential improvements and benefits, report out, or business cases. Conduct Quality Assurance on the deliverables developed by junior team members. Manage and coach the other members of the project team
• Analyze data and information received from Client, utilize your process and technology expertise to provide improvement recommendations to steer clients in their transformation journey
• Additional requirements for this role are to have experiences in one or more of the below areas with an understanding of the processes and the integration requirements in the supply chain flowing from:

Demand forecasting - qualitative and quantitative supply/demands (Volume and value), IBP (Category and Customer plans), scenario planning with strategic and operational execution following into Logistics/Transportation (Primary/Secondary/Warehousing) and Stock movements into the Order to Cash cycle.

Your skills and experience

• Proven experience (at least 9 years) and strong process knowledge within finance following areas: Order-to-Cash (O2C) – Order Management, Billing, Credit Management, Cash Application, Collections, Disputes
• Proven experience working preferably in FMCG (CPG) (At least 2-3 years)
• Proven experience in one of the following roles: Project Stream Lead / Solution Lead for at least 3 years with accountability for project deliverables, team, timeline
• Experience in process documentation (process flows, narratives, operating procedures, control frameworks) preparation
• Experience in process mapping in Visio or Business Optix or Signavio (or similar) including BPMN notation awareness
• Continuous Improvement, Client value and Innovation mindset with proven benefits delivered
• Good communication and presentation skills. Ability to articulate the recommended solution clearly in the form of presentation
• Experience in leading & facilitating workshops and meetings
• Experience in leading roles & positions on project type of work/assignments, with frequent Client interactions (i.e. workshops, presentations, trainings)
• Knowledge and hands on experience in at least one of the ERPs: S4H, SAP ECC or Oracle
• Very good understanding and/or implementation experience of non-ERP process supporting tools within C2C area of expertise (i.e. Blackline, High Radius, Serrala SaaS Platforms etc.)
• Good understanding of Intelligent Automation and Robotics Process Automation capabilities including Gen AI & Agentic
• Very good understanding and experience in GBS/SSC/BPO operating models & industry
• Process and technology benchmarking assessment experience
• Ability to articulate the business case for change / implementation of recommended solution
• Good level of consulting skills including hypothesis driven analysis, collaborative meeting management, data collection & diagnostics, storytelling & storyboarding
• Demonstrate proactiveness and self-reliant approach to work with limited supervision
• Fluent spoken and written English

It's not essential, but nice to have:

• Implementation experience of ERP tools or non-ERP process supporting / management tools - Hands on experience with S4H environment & S4H implementation programs
• Project management certification
• Any relevant expertise domain certification, i.e. CIMA, CPA, ACCA, CIPS, CPSM, CSCP (or similar)
• Logistics & Transportation experience would be an asset

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

What does ‘Get The Future You Want ‘ mean for you?

You’d be joining an accredited Great Place to work for Wellbeing in 2023. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.

Capgemini. Get The Future You Want.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries.

With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get The Future You Want |www.capgemini.com