O2C Analyst

The Sage Group plc; Newcastle upon Tyne; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading software provider is seeking a dedicated individual for a hybrid role based in Newcastle. You will manage a portfolio of French customers, ensuring timely collections and delivering excellent service. Fluency in business French is essential. This position demands strong communication skills, problem-solving abilities, and a customer-focused approach, allowing you to contribute to a collaborative, high-performing team. The role also involves identifying process improvements and leveraging technology to enhance operations.

Qualifications

• Experience in a high-performing team.
• Strong understanding of French business culture and financial practices.
• Ability to work independently and in collaboration.

Responsibilities

• Manage a portfolio of French customers, ensuring timely collections and payments.
• Identify process improvements and work towards automation.
• Collaborate with international colleagues and participate in team huddles.

Skills

Fluent business French

Strong communication skills

Problem-solving abilities

Customer-focused mindset

Detail oriented

Tools

Microsoft Office

Job description

This is a hybrid role based 3 days per week from the Newcastle office., As part of the Global Finance Organisation, our European Finance Shared Service Centre is dedicated to delivering a customer experience like no other-built on collaboration, innovation, and operational excellence. This role plays a key part in supporting risk management, improving debt and cash management, and enhancing the customer journey, with a direct impact on revenue growth and working capital. Given our customer base, fluency in French is essential to effectively support French-speaking clients and ensure compliance with local regulations.

What I Will Be Doing

You’ll be managing a portfolio of French customers, ensuring timely collections, payments, and resolution of queries while delivering an exceptional customer experience. You’ll work closely with colleagues across borders, contributing to a high-performing team by sharing knowledge, providing cover during absences, and participating in team huddles. You’ll be proactive in identifying process improvements, using technology to streamline operations, and working towards automation and best practice. Your role will also involve planning and prioritising workloads to meet deadlines and SLAs, while continuously looking for ways to improve service delivery and efficiency.

We’re looking for a driven and resilient team player who thrives under pressure and is passionate about innovation and process improvement. You must have fluent business French and a strong understanding of French business culture and financial practices. Experience in a high-performing team, strong communication skills, and proficiency in Microsoft Office are essential. You should be customer-focused, hard working, detail orientated, autonomous, organised, and collaborative, with the ability to problem-solve, build trust, and consistently deliver against agreed targets. An understanding of best-practice Order-to-Cash processes and a commitment to continuous improvement will help you succeed in this role but training will be provided.

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