Nursery Administrator

YMCA Fairthorne Group

Newport

On-site

GBP 13,000 - 14,000

Part time

4 days ago

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Benefits offered by this job

Refer a Friend

Pension scheme

Nursery discount

Annual leave

Health support

Cycle to work

Development opportunities

Job summary

YMCA Fairthorne Group Newport is seeking a friendly, organised Nursery Administrator to keep the day-to-day running smoothly and to create a welcoming experience for families, visitors and professionals. You’ll handle admissions, records and communications, while supporting HR and community engagement tasks.

This part-time role (20 hours per week) offers variety, flexible scheduling and opportunities to grow within a supportive community-focused charity.

Qualifications

Experience in reception, front-of-house or other customer-facing role.
At least two years' experience carrying out administrative duties in a busy environment.
Excellent IT skills, including Microsoft Word, Excel, PowerPoint, Outlook and database systems.
Strong organisational skills and the ability to prioritise competing workloads.
Excellent written and verbal communication skills.
The ability to maintain confidentiality and handle sensitive information appropriately.
Confidence when dealing with challenging situations.
A commitment to delivering excellent customer service.
A positive, proactive and reliable approach.

Responsibilities

Welcoming families, visitors and professionals with a friendly and helpful approach.
Answering enquiries both in person and over the telephone.
Supporting parents through the nursery admissions process.
Arranging nursery viewings and sending information packs.
Booking settling visits and maintaining accurate records on our nursery management system.
Maintaining children's files, accident records and other important documentation.
Providing administrative support for HR processes, including arranging interviews and preparing recruitment paperwork.
Maintaining staff records and training files.
Promoting the nursery through social media, newsletters and emails.
Building relationships with local partners and stakeholders.
Supporting community engagement activities and raising awareness of YMCA Fairthorne Group services.
Working collaboratively with colleagues to help the nursery run smoothly.
Providing practical support within nursery rooms or during lunch cover when required.
Managing challenging situations professionally while maintaining excellent customer service.
Maintaining confidentiality and following YMCA Fairthorne Group policies and procedures.

Skills

Reception/front-of-house

Administrative duties

IT skills: Word/Excel/PowerPoint/Outlo

Organisational skills

Communication skills

Confidentiality handling

Customer service

Proactive & reliable

Tools

Nursery management systems

Job description

A nursery is about much more than what happens in the rooms. It's the warm welcome a family receives when they first walk through the door. It's the phone call answered with patience. The viewing arranged. The information pack sent at just the right time. The records kept accurate and confidential. The team member supported with the paperwork they need. These moments might happen behind the scenes, but they make a real difference to the children and families who use our services. At the YMCA Fairthorne Group Newport, we're looking for a friendly, organised and proactive Nursery Administrator who enjoys helping people and takes pride in making things run smoothly. You'll be one of the first people families, visitors and professionals meet, so you'll play an important part in creating a welcoming experience from the very beginning. You don't need to have worked in a nursery before. What matters most is that you're organised, approachable, confident communicating with people and able to keep on top of a busy workload. A role with plenty of variety No two days will necessarily look the same. One day you might be welcoming a new family and arranging a nursery viewing. Another might involve supporting the admissions process, updating children's records, helping with recruitment paperwork or creating content to promote the nursery in the local community. You'll be at the heart of the nursery's day-to-day organisation, helping colleagues focus on what matters most: providing great experiences for children. The Nursery Administrator position is offered on a part-time basis, working 20 hours per week. You'll ideally work Monday, Wednesday and Friday, however, some flexibility is required. Welcome to the YMCA Fairthorne Group Newport IOW Nursery Our nursery is part of YMCA Fairthorne Group, an organisation committed to helping children, young people and families belong, contribute and thrive. Behind every thriving nursery is a welcoming, organised and supportive environment. As a Nursery Administrator, you'll help create that environment. You'll support families from their first enquiry through the admissions and settling-in process, while also helping colleagues with the administration that keeps the nursery running effectively. You'll also have the opportunity to help connect the nursery with its local community, promoting the services we provide and helping more families discover what YMCA Fairthorne Group has to offer.

Your role might include:

welcoming families, visitors and professionals with a friendly and helpful approach
answering enquiries both in person and over the telephone
supporting parents through the nursery admissions process
arranging nursery viewings and sending information packs
booking settling visits and maintaining accurate records on our nursery management system
maintaining children's files, accident records and other important documentation
providing administrative support for HR processes, including arranging interviews and preparing recruitment paperwork
maintaining staff records and training files
promoting the nursery through social media, newsletters and emails
building relationships with local partners and stakeholders
supporting community engagement activities and raising awareness of YMCA Fairthorne Group services
working collaboratively with colleagues to help the nursery run smoothly
providing practical support within nursery rooms or during lunch cover when required
managing challenging situations professionally while maintaining excellent customer service
maintaining confidentiality and following YMCA Fairthorne Group policies and procedures.
We're looking for someone who enjoys building relationships, helping others and taking pride in getting things right.

Ideally, you'll have:

experience in reception, front-of-house or another customer-facing role
at least two years' experience carrying out administrative duties in a busy environment
excellent IT skills, including Microsoft Word, Excel, PowerPoint, Outlook and database systems
strong organisational skills and the ability to prioritise competing workloads
excellent written and verbal communication skills
the ability to maintain confidentiality and handle sensitive information appropriately
confidence when dealing with challenging situations
a commitment to delivering excellent customer service
a positive, proactive and reliable approach.

It would also be great if you have:

experience working in an Early Years, childcare or education setting
experience using nursery management systems
an understanding of community engagement and social media promotion.

Could you be the person behind the scenes who helps everything come together?

Safeguarding YMCA Fairthorne Group is committed to safeguarding and promoting the welfare of children and young people. Successful applicants will be required to complete appropriate safer recruitment and pre-employment checks, including an Enhanced Disclosure through the Disclosure and Barring Service. Equality, diversity and inclusion YMCA Fairthorne Group is committed to creating an inclusive organisation where everyone is treated fairly, with dignity and respect. We welcome applications from people with different backgrounds, experiences and perspectives. We want the YMCA Fairthorne Group to be a place where everyone feels welcome, respected and able to thrive.

Annual Salary - from £13,218.40 to £13,936 based on experience.

You don't need to tick every box. If you're someone who is organised, dependable, approachable and enjoys making a difference to the experience people have, we'd love to hear from you. More than an administration job Joining the YMCA Fairthorne Group is about more than keeping records and answering phones. It's about being part of a team that supports children and families every day. You'll help create positive first impressions, support families through important moments, help colleagues do their jobs effectively and contribute to a nursery environment where people feel welcomed, supported and valued. You'll also have opportunities to grow. At the YMCA Fairthorne Group, we're committed to helping our people develop throughout their careers, with:

Benefits include: