Nurse Unit Manager - 12 Month Contract

Sonder; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading workplace wellbeing company in the UK seeks a Nurse Unit Manager to oversee its tele-triage nursing team, ensuring high-quality and person-centred care. This role requires a compassionate leader with significant clinical experience and a strong knowledge of UK healthcare standards. Join a diverse and inclusive team committed to making a real impact on workplace wellbeing.

Benefits

25 days annual leave plus public holidays

Hybrid and flexible working environment

Free access to the Sonder app with 24/7 support

Qualifications

• Minimum 10 years’ clinical experience, including time in telehealth, emergency, or acute care settings.
• Experience in nursing leadership or management.
• Familiarity with digital health tools and remote clinical environments is desirable.

Responsibilities

• Lead the UK tele-triage nursing team and ensure high-quality care.
• Manage daily nursing operations and service delivery.
• Oversee compliance with NMC regulations and safeguarding protocols.
• Conduct performance reviews and support professional growth.

Skills

Clinical experience

Leadership skills

Exceptional communication

Knowledge of UK clinical governance

Education

NMC registration with a valid nursing qualification (Bachelor of Nursing/BSc Hons or equivalent)

Tools

Telehealth platforms

Job description

An Exciting Time to Join Sonder!

At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. That’s why we’re redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder’s mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents.

By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes.

Since our founding in 2017, Sonder has experienced rapid growth, expanding operations across Australia, New Zealand, and the UK. Backed by Australia’s leading venture capital firms, Seek and Blackbird, we are well-capitalised and on a mission to scale globally, partnering with corporations, educational institutions, and government agencies to transform workplace wellbeing at scale.

Our impact and scale:

• 1,000,000+ members across multiple countries
• 200+ team members, plus an extensive network of on-the-ground responders

If you’re passionate about using technology and human expertise to drive meaningful change, join us in shaping the future of workplace wellbeing!

About the role

As Sonder’s Nurse Unit Manager (UK), you’ll lead our UK tele-triage nursing team, overseeing day-to-day operations and ensuring the delivery of high-quality, safe, and person-centred care. You’ll provide clinical guidance, operational oversight, and mentorship to a team of experienced nurses. The role is central to maintaining excellence in clinical standards, driving continuous improvement, and ensuring all activities align with Sonder’s governance frameworks and the requirements of UK regulatory bodies.

Reporting to the Director of Clinical Services, this 12‑month contract role is responsible for leading the nursing team, maintaining clinical excellence, and ensuring compliance with all governance and regulatory standards.

What you’ll be doing

You’ll be responsible for managing daily nursing operations, fostering a culture of accountability and care, and supporting Sonder’s commitment to high-quality tele‑triage services.

• Provide day‑to‑day leadership, supervision, and guidance to the UK tele‑triage nursing team.
• Maintain high clinical standards, ensuring compliance with NMC regulations, the Manchester Triage System (MTS), and safeguarding protocols.
• Oversee service delivery to ensure timely and appropriate triage and escalation of member care.
• Conduct performance reviews, develop Individual Development Plans (IDPs), and support professional growth across the team.
• Participate in recruitment, onboarding, and ongoing competency assessments.
• Drive operational improvements and contribute to clinical governance and quality assurance frameworks.
• Collaborate with cross‑functional teams in Australia and the UK to enhance care delivery and service innovation.
• Manage rostering, workload distribution, and surge response protocols to maintain service coverage.
• Lead internal projects that improve nursing processes, training, and member experience.

Who are we looking for?

We’re looking for an experienced and compassionate clinical professional who thrives in a fast‑paced, evolving telehealth environment.

What you bring to the team

• Current and unrestricted NMC registration with a valid nursing qualification (Bachelor of Nursing/BSc Hons or equivalent).
• Minimum 10 years’ clinical experience, including time in telehealth, emergency, or acute care settings.
• Previous experience in nursing leadership or management.
• Strong knowledge of UK clinical governance, including CQC standards, NICE guidelines, and safeguarding.
• Exceptional communication and interpersonal skills, with the ability to build trust and motivate teams.
• Familiarity with telehealth platforms, digital health tools, and remote clinical environments highly desirable.

Why join Sonder?

At Sonder, we thrive in a fast‑paced, high‑performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people’s lives every day.

• Hybrid and flexible working environment. Enjoy the perfect balance of in‑office collaboration and work from home flexibility, empowering you to optimise your productivity and work‑life balance.
• 25 days annual leave plus public holidays.
• Our employees and their families get free access to the Sonder app with 24/7 support.

Sonder is for Everyone

At Sonder, we are committed to fostering a workplace that reflects the rich diversity of the communities we serve. Our members come from all backgrounds, and we know that a diverse team helps us better understand and support their needs. We encourage applications from people of all ages, abilities, cultural backgrounds, gender identities, sexual orientations, and religious beliefs. We are proud to be an inclusive employer and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. We are an equal opportunity employer and all hiring decisions are based on merit, capability, and alignment with the role.

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and DBS check.