NPS Platform Product Owner: Drive Customer Insights

Bupa; City of Westminster; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading health insurer in the UK seeks an NPS Product Owner to enhance the NPS platform across business units. This role demands relationship management with external suppliers, keen analytical skills, and experience with continuous improvement methodologies. Responsibilities include addressing system issues, maintaining survey processes, and improving customer insights. Join a company that champions diversity and values the well-being of its employees through various benefits, and help make health happen for all customers.

Benefits

25 days holiday, increasing with service

Bupa health insurance

Enhanced pension plan and life insurance

Onsite gyms or local discounts

Various online discounts

Qualifications

• Proficient in using Net Promoter systems.
• Experience in prioritizing business improvement opportunities.
• Ability to communicate effectively across all levels of the organization.

Responsibilities

• Serve as the first point of contact for system issues.
• Document and maintain end-to-end survey processes.
• Run regular status updates and usage statistics.

Skills

Experience with Net Promoter systems

Relationship management with external suppliers

Customer-focused mindset

Data and analytical expertise

Excellent communication skills

Education

Qualification in a business-related discipline

Tools

Continuous improvement tools and methodologies

Job description

A leading health insurer in the UK seeks an NPS Product Owner to enhance the NPS platform across business units. This role demands relationship management with external suppliers, keen analytical skills, and experience with continuous improvement methodologies. Responsibilities include addressing system issues, maintaining survey processes, and improving customer insights. Join a company that champions diversity and values the well-being of its employees through various benefits, and help make health happen for all customers.