Nova Digital Field Engineer | Mid and South Essex NHS Foundation Trust

Southend University Hospital NHS Trust; Basildon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization in Basildon is seeking a Digital Field Engineer to provide 2nd/3rd line IT support across two sites. The ideal candidate will possess excellent communication skills, significant experience in IT service delivery, and technical knowledge of hardware and applications. Responsibilities include resolving incidents and fulfilling service requests in line with performance criteria. Opportunities for career development and training are also available.

Benefits

Flexible working opportunities

Access to training for career development

Qualifications

• Significant relevant experience in IT Service Delivery.
• Ability to resolve incidents over the phone and in person.
• Experience working in a customer-facing role.

Responsibilities

• Provide a friendly and professional IT service.
• Ensure timely resolution of incidents and customer requests.
• Contribute to meeting client SLAs and KPIs.

Skills

Excellent communication skills

Sound technical knowledge of applications and hardware

Microsoft desktop applications

Active Directory

Cisco networking

Job description

Overview

The primary role of the digital field engineer is to provide 2nd/3rd line support services to end users relating to end user compute devices (PCs, laptops, mobile phones, printers etc), core infrastructure (networking, UPSs, patching etc) and other digital services such as digital signage and room-based communications. You will be a mobile engineer travelling between both Trust sites resolving incidents, undertaking service requests, completing changes and assisting in any equipment refresh programs in line with business agreed SLAs.

Requirements / Qualifications

As this is a customer facing role it is essential for the successful candidate to have excellent communication skills and significant relevant experience of working within an IT Service Delivery team.

Applicants need to demonstrate sound technical knowledge of a diverse set of applications and hardware to resolve incidents for end users both over the phone and in person. It is expected that candidates will have excellent working knowledge of Microsoft desktop applications and end user device hardware, along with infrastructure knowledge such as Active Directory, Cisco networking (switches, Wi-Fi), Cisco Voice etc.

Responsibilities

• Work as part of an integrated service delivery team to provide a friendly and professional IT service, taking ownership of your work and engaging in departmental improvement plans and processes.
• Develop an in-depth knowledge of all local and national IT systems, hardware, software and telephony systems, and support all customers across both organisations.
• Be responsible for ensuring the timely resolution of incidents and fulfilment of customer requests, in accordance with standard operational procedures and agreed performance criteria.
• Contribute as part of the wider Service Delivery team to meeting client SLAs, taking a flexible approach to meet client expectations and contractual KPIs with both on-site and remote support methods.
• Make decisions about technical escalations, respond to emerging technical situations and resolve IT issues.

About us

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook – if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Additional information

Please see attached the job description for further information and details of this role.

We look forward to receiving your application.

This advert closes on Monday 29 Sep 2025