Northampton - Unit Manager - Retail

Roadchef Ltd; Northampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading Motorway Service Area provider is seeking a passionate Retail Manager for their WHSmith team in Northampton. You will oversee daily operations, drive sales, and foster a positive work environment. The ideal candidate has at least 2 years in a managerial role within retail, strong leadership skills, and a commitment to exceptional customer service. This position offers competitive salary and excellent benefits including employee discounts and growth opportunities.

Benefits

Employee discount up to 70%

Contributory pension after 3 months

Heavily discounted meals while on duty

Employee assistance program

Free parking

Friends and family scheme

Career development opportunities

Qualifications

• Minimum of 2 years in a managerial role within the retail industry.
• Proven ability to lead, inspire, and develop a team.
• Strong commitment to delivering exceptional customer service.

Responsibilities

• Recruit, train, and mentor a high-performing team.
• Ensure every customer receives exceptional service.
• Develop and implement strategies to drive sales.

Skills

Team Leadership

Customer Service

Operational Knowledge

Problem-Solving

Communication Skills

Job description

Our Site Director, Kersh at Northampton Motorway Services on the M1 Junction 15A near Northampton is seeking a passionate and experienced Manager to lead the WHSmith team to deliver outstanding customer service and operational excellence. As a Retail Manager, you will be responsible for ensuring smooth daily operations, driving sales, and fostering a positive and productive work environment in WHSmith and have accountability for our Gaming area.. ,

Responsibilities

• Team Leadership : Recruit, train, and mentor a high-performing team, fostering a collaborative and motivated environment.
• Customer Service : Ensure every customer receives exceptional service, creating a memorable shopping experience.
• Operational Excellence : Oversee daily operations, including stock management, scheduling, and compliance with company standards and health and safety regulations.
• Sales and Marketing : Develop and implement strategies to drive sales and increase store profitability.
• Financial Management : Manage budgets, monitor financial performance, and report on key metrics.
• Brand Ambassador : Uphold brand values and ensure the store represents our commitment to quality and excellence.

Roadchef Motorway Services is a franchisee of WHSmith, one of the UK's leading retailers and a household name. Best known for selling books, newspapers, stationary, confectionery and much much more. We provide a welcoming atmosphere for our customers and a supportive, dynamic workplace for our team members., We are the UK's 3rd largest Motorway Service Area provider with some of the UK's largest and best restaurants and retail brands.

We are so proud to be the only Motorway Service Area to hold the Platinum Investor in People accreditation. We have been awarded a 3 Star rating for 2025 and have been recognised as one of the top 5 Largest Companies to work for 2024 and top 5 in Leisure & Hospitality sector 2024 in Best Companies. Our approach is simple: it's about embracing everyone. From cultivating a culture where all employees can bring their best selves to work to deploying diversity and initiatives that support all, we are doing what it takes to build a more equitable workplace.

Qualifications

• Experience : Minimum of 2 years in a managerial role within the retail industry, preferably in a similar environment plus:
• Leadership Skills : Proven ability to lead, inspire, and develop a team.
• Customer Focus : Strong commitment to delivering exceptional customer service.
• Operational Knowledge : Proficient in managing day-to-day operations, including stock, scheduling, and financial reporting.
• Communication Skills : Excellent interpersonal and communication skills.
• Problem-Solving : Strong organisational and problem-solving abilities.
• Flexibility : Willingness to work flexible hours, including weekends and holidays.

Benefits

• Competitive Salary : Attractive compensation package with performance-based incentives.
• Benefits : Employee discount up to 70%, contributory pension after 3 months, heavily discounted meals while on duty, employee assistance program, free parking, friends and family scheme.
• Growth Opportunities : Career development and advancement opportunities within the company.
• Training : Comprehensive training programs to support your professional growth.