Nordics Customer Success Manager: Growth & Retention

HubSpot; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading customer platform provider is looking for a Nordics Customer Success Manager to manage customer relationships across multiple industries. This role requires fluency in Nordic languages and extensive client-facing experience. The successful candidate will navigate financial conversations, provide problem-solving solutions, and help customers utilize the platform effectively. This position can be performed remotely from Ireland or the UK, offering flexibility and autonomy.

Qualifications

• Extensive experience in a client-facing or account management role.
• Strong negotiation skills comfortable navigating financial conversations.
• Support on-going partner relationship to maximise acquisition and retention.

Responsibilities

• Manage 100-200 customer relationships with various industries.
• Conduct 4-5 scheduled deep-dive meetings daily with customers.
• Understand technical roadblocks and make recommendations.

Skills

Fluency in written and spoken Danish, Swedish, Finnish or Norwegian

Client-facing or account management experience

Consultative problem solving and issue resolution skills

Knowledge of media/digital landscape

Negotiation skills

Time management and organizational skills

Job description

A leading customer platform provider is looking for a Nordics Customer Success Manager to manage customer relationships across multiple industries. This role requires fluency in Nordic languages and extensive client-facing experience. The successful candidate will navigate financial conversations, provide problem-solving solutions, and help customers utilize the platform effectively. This position can be performed remotely from Ireland or the UK, offering flexibility and autonomy.