Nordic CX Agent - Multilingual & Outbound Support

loveholidays; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A holiday booking specialist based in Greater London is seeking a Customer Experience Agent to support their launch in Nordic markets. Key responsibilities include managing outbound transactions for customers from Denmark, Sweden, and Norway, providing responses on social media platforms, and ensuring exceptional service quality. Applicants should be fluent in at least one Nordic language and possess strong communication skills. The role offers competitive perks, including a training budget and discounted holidays for staff.

Benefits

Company pension contributions at 5%

Individualised training budget

Discounted holidays

25 days of holidays per annum

Ability to buy and sell annual leave

Cycle to work scheme

Season ticket loan

Eye care vouchers

Qualifications

• Fluent in Danish, Swedish, or Norwegian, with excellent English communication skills.
• Experience in a high-volume customer service environment is preferred.
• Proficient in social media interactions and public customer engagement.

Responsibilities

• Manage outbound transactions for Nordic customers effectively.
• Provide excellent customer service via social media.
• Resolve complex customer complaints empathetically.

Skills

Language Fluency (Danish, Swedish, or Norwegian)

Communication & Negotiation

Customer Service Experience

Social Media Proficiency

Attention to Detail

Strong Technical Abilities

Adaptability

Job description

A holiday booking specialist based in Greater London is seeking a Customer Experience Agent to support their launch in Nordic markets. Key responsibilities include managing outbound transactions for customers from Denmark, Sweden, and Norway, providing responses on social media platforms, and ensuring exceptional service quality. Applicants should be fluent in at least one Nordic language and possess strong communication skills. The role offers competitive perks, including a training budget and discounted holidays for staff.