Non Emergency Patient Transport Service (NEPTS)

Welsh Ambulance Services University NHS Trust; Wales; On-site; GBP 40,000 - 60,000; Full time

Job summary

A regional ambulance service in Wales is seeking candidates for a role in the Non Emergency Patient Transport Service. The position involves scheduling patient journeys, ensuring efficiency in transport requests, and maintaining organizational standards. Ideal candidates will have a good educational background, I.T. and typing skills, and ideally knowledge of the South Wales area. A can-do attitude and experience in a challenging environment are essential. Proficiency in Welsh is desirable. The role offers a unique opportunity to contribute positively to community health care.

Qualifications

• Good geographical knowledge of South Wales.
• Experience in a busy and demanding environment.
• Can-do attitude.

Responsibilities

• Schedule non-emergency patient journeys effectively.
• Handle late transport requests efficiently.
• Update scheduled work with day amendments.

Skills

Organisational skills

Typing skills

I.T. skills

Problem solving

Ability to speak Welsh

Education

Good educational standard

Job description

About the Role

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English. Gwahoddir ymgeiswyr i wneud cais yn Gymraeg, ni fydd unrhyw gais a gyflwynir drwy gyfrwng y Gymraeg yn cael ei drin yn llai ffafriol na cheisiadau a wneir yn y Saesneg'.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

The Non Emergency Patient Transport Service (NEPTS) is responsible for providing non-emergency and pre‑planned transport, to and from hospitals and treatment centres for patients who have appointments at out‑patient clinics, day surgery units, and day centres. The service acts as a vital link between communities and is an important and integral part of the overall package of health care provided by the Ambulance Service in Wales.

Responsibilities

The successful candidates will be responsible for advance and on‑the‑day scheduling for all non‑emergency patient journeys within a specific geographical area with a high number of patient journeys per area per day, therefore good organisational skills are essential. The post holder will need to work to specific deadlines, allocate additional or late transport requests quickly and efficiently, whilst demonstrating effective utilisation of available resources. The role includes updating the scheduled work to include processing on the day amendments and reallocation of patients when required.

Qualifications

The successful candidates will ideally have a good geographical knowledge of the South Wales area. The post will give you the opportunity to work within an extremely busy and challenging, focussed, supportive team‑led environment, where issues and challenges need to be dealt with in a calm and efficient manner, co‑ordinating and problem solving on a daily basis makes the post both demanding and interesting. Applicants will be expected to have a good educational standard, and possess good typing and I.T. skills, and ideally be able to demonstrate experience of working in a busy and demanding environment. Applicants must have a can‑do attitude. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Applicants must be over 18 to apply.

Our People

#RemarkablePeople Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world‑class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient‑facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under‑represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups. Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.

Salary

In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.